Allows you to determine when outside lines are covered by the Automated Attendant. Options include all the

time, only during Day operation (Night Service is off), or only during Night operation (Night Service is on).

Voice Mailbox Transfer - Direct

Allows you to transfer a call directly into a users voice mailbox without ringing their extension.

Voice Messaging

The PARTNER Version has Embedded Voicemail included in the system. All extensions are automatically

assigned a mailbox.

Embedded Voicemail also provides:

· A 2-port, single level Automated Attendant

· Separate Morning, Afternoon, Evening and Out of Hours menu greetings with time profiles

· Dial by Name capability

· Variable hours of storage:

· 2-ports = 15 Hours

· 4-ports = 20 Hours

· 6-ports = 25 Hours

· Up to 3 minutes per message

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· Fast Forward, Rewind, Replay and Skip capability

· Voice Mail to e-mail capability

· Remote message retrieval

· Visual Messaging (on digital telephones only)

Wake-Up Service

This feature allows a system phone (x10) to set a Wake-up Call on behalf of another user.

• When a Wake-up Call is scheduled, the system will place an intercom call to the target extension at the

scheduled time.

– Wake Up calls ring for approximately 30 seconds (and overrides DND).

– If the target extension is busy on a call or has an alerting call, the Wake Up call is delivered to the

phone as an intercom call.

– If the Wake Up call is answered, the user will hear Music On Hold if it is active; otherwise, they will

hear silence.

– If the Wake Up call is not answered, the system will make a 2

nd

attempt 5 minutes later.

• If the call is not answered after the 2

nd

attempt, then the Wake Up call is abandoned.

– A scheduled Wake Up call occurs once in a 24 hour period.

Application Programming Interface (TAPI)

Application Programming Interface (TAPI) allows new and existing server-based applications from Avaya’s

Developer Connection (DevConnect) program to work with and enhance the operation of the PARTNER Version

system. The current requirement is to support a screen pop type application called “Pickup IP” which is also

supported on IP Office.

The TAPI API only supports 1st Party TAPI applications.

System Programming Procedures

Code Feature Code Feature

#101 System Date #321 VMS Cover Rings

#103 System Time #322 Remote Call Forwarding

#104 Number of Lines #323 Personalized Station Ringing

#105 Transfer Return Rings #399 Copy Settings

#107 Recall Timer Duration #401 Outgoing Call Restriction

#109 Outside Conference Denial #402 Toll Call Prefix

#119 Ring on Transfer #403 System Password

#123 Backup Programming—Automatic #405 Disallowed List Assignments

#124 Backup Programming—Manual #406 Emergency Phone Number List

#125 Restore Programming #407 Allowed Phone Number Lists

#126 Automatic Daylight/Standard Times #408 Allowed List Assignments

#127 Hold Reminder Tone #409 Forced Account Code List

#128 Network Time Synchronization #501 Pickup Group Extensions

#203 Hold Disconnect Time #502 Calling Group Extensions

#205 Direct Extension Dial Lines #503 Night Service Button

#206 Group Call Distribution #504 Night Service Group Extensions

#208 Line Coverage Extension #505 Hunt Group Extensions

#301 Line Assignment #506 VMS Hunt Delay

#303 Display Language #507 VMS Hunt Schedule

#304 Automatic Extension Privacy #601 Fax Machine Extensions

#305 Abbreviated Ringing #602 Music-On-Hold

#306 Transfer Return Extension #603 Hotline

#307 Forced Account Code Entry #604 Doorphone Extension 1

#308 Distinctive Ring #605 Doorphone Extension 2

#309 Intercom Dial Tone #606 Doorphone Alert Extensions

#310 Automatic VMS Cover #610 SMDR Output Format

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Code Feature Code Feature

#311 External Hotline #612 Contact Closure Group

#316 Call Waiting #613 Contact Closure Operation Type

#317 Caller ID Log Answered Calls #617 Loudspeaker Paging Line

#318 Caller ID Call Log Line Association #728 System Reset—Programming Saved

#320 Call Coverage Rings #730 Remote Administration Password

Centralized Telephone Programming

Extensions 10 and 11 can program other extensions on the system from their telephones.

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Chapter 4.

IP Office Platform

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4. IP Office Platform

IP Office is a modular communications solution that scales from 2 to 384 extensions on a single platform. IP

Office supports up to 32 sites and 1000 users in a multi-site network with resilient and redundant capabilities. It

provides a hybrid PBX with both Time Division Multiplexing (TDM) and IP telephone and trunk support that can

be used in either mode or both concurrently. IP Office has data capabilities built in, providing IP routing,

switching and firewall protection between LAN and WAN (LAN2). IP Office has a web based applications suite

that delivers contact center reporting, voice and email messaging, Interactive Voice Response, conferencing and

computer telephony integration.

IP Office solutions are built from hardware units and application software. Hardware provides the connectivity

for voice and data circuits and processor units for the solution software. Each IP Office solution will require a

system control unit (IP500 V2), trunk connections to service provider, and expansion modules for TDM

telephone cabling. IP Telephones connect over LAN connections to the IP Office solution.

With Release 7.0, new Digital Station modules will be available supporting select Nortel digital telephones. The

new DS modules will support RJ21 connectors on the telephone station side. Enhanced support for select Nortel

IP telephones will be available with Release 7.0. Refer to the hardware section later in this document.

IP Office Control Unit

The IP500 V2 control unit is compatible with all IP500 base extension and Voice Compression Modules (VCM)

cards as well as all external IP500 expansion modules.

IP500 V2 is a stackable unit with an optional 19" rack mounting kit and an optional wall mounting kit for

smaller configurations. The control unit provides:

• 4 slots to house a mixture of extension cards and VCM cards:

• Digital Station 8 card. Supporting IP Office digital telephones

• TCM8 Station card supporting select Nortel digital telephones (IP500 V2 control unit only)

• Phone 2 and Phone 8 cards

• VCM32 and VCM64 cards

• 4-Port Expansion card

• ETR6 port phone card (IP500 V2 only, North America only)

• Combination Card with 10 VCM channels, 4 analog trunks, 6 Digital Station (DS) and 2 Phone ports

(IP500 V2 only)

• Combination Card with 10 VCM channels, 2 BRI trunk interfaces (4 channels), 6 Digital Station (DS)

and 2 Phone ports (IP500 V2 only)

• Optional trunk card support:

• Analog Trunk Module 4 card

• BRI4 and BRI8 cards (2 x 2B+D and 4 x 2B+D channels respectively)

• Single and Dual Universal PRI cards

• IP500 Legacy Card Carrier: this card allows up to two IP400 Trunk or VCM Cards to be used with the

IP500 control unit

· IP500 V2: 2 Slots for SD cards (System and optional) – System SD card is required for system operation

as well as licensing of optional features and storage for embedded voicemail in Essential Edition.

· 9-pin RS232 DTE Port for maintenance.

· Support for up to 12 IP500 Expansion Modules:

· Phone modules (16, 30)

· Digital Station modules (16, 30) supporting IP Office telephones with RJ45 connector

· Digital Station modules (16A, 30A) supporting Nortel telephones with RJ21 connector (IP500 V2

control unit only)

· Analog Trunk Module 16

· IP500 So8 module

· IP400 expansion modules (not WAN3 10/100 or Network Alchemy modules)

· External output socket supporting two relay on/off switch ports, e.g. for door entry systems

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· Audio input port for external music on hold source

· 48 Data channels

· Up to 40 VoiceMail Pro ports

· Two 10/100 switched Ethernet ports (Layer 3)

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IP500 Base Cards

The IP500 control unit has 4 slots for the insertion of cards. These cards can be divided into two types; base

cards and trunk cards. Base cards include a front panel and ports for cable connections. Trunk cards can be

added to a base card in order to provide additional facilities (typically trunk connections).

The following base cards are available:

· IP500 Digital Station 8 Card (Maximum 3)

· IP500 Digital TCM Station 8 Card (Maximum 4)

· IP500 Analog Phone 2 Card and Phone 8 Card (Maximum 4)

· IP500 VCM Card (Maximum 2)

· IP500 4-Port Expansion Card (Maximum 1)

· IP500 Legacy Card Carrier (Maximum 2)

· ETR 6 Port Phone Card (Maximum 3, IP500 V2 only)

· Combination Card with 4 Analog Trunks (Maximum 2, no trunk card, IP500 V2 only)

· Combination Card with 2 BRI Trunks (Maximum 2, no trunk card, IP500 V2 only)

86

86

89

90

90

88

88

89

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IP500 Digital Station 8 Card

This card provides 12 RJ45 ports. The first 8 ports are DS ports for the connection of Avaya digital telephones

other than IP telephones. The card can be fitted with an IP500 trunk card, which then uses the additional 4

RJ45 ports for trunk connections.

A variant of the digital station card, Digital Station TCM8, supports select Nortel digital telephones. Refer to

Telephone section for details.

· This card accepts one IP500 trunk card of any type.

· This card supports selected Avaya 2400, 5400 and 6400 Series telephones, plus T3 telephones(EMEA

only) and 3810 wireless telephones (North America only).

· 4400 Series telephones (4406D, 4412D and 4424D) are not supported on this card, only on Digital

Station expansion modules. Therefore a maximum of 360 x 4400 Series telephones are supported in the

system.

IP500 Analog Phone 2 Card

This card provides 2 analog extension ports (1-2) for the connection of analog telephones. The card can be

fitted with an IP500 trunk card, which then uses the last 4 RJ45 ports (9-12) for trunk connections.

· This card accepts one IP500 trunk card of any type.

IP500 Analog Phone 8 Card

This card provides 8 analog extension ports for the connection of analog telephones. The card can be fitted with

an IP500 trunk card, which then uses the additional 4 RJ45 ports for trunk connections.

· This card accepts one IP500 trunk card of any type. When fitted with an Analog Trunk card, it provides a

single power-fail port.

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IP500 ETR 6 port Phone Card

This card provides 6 ETR ports for the connection of ETR 6/18/34 D, Euro-Style and Refresh digital telephones

as well as 3910/3920 wireless telephones. The card can be fitted with an IP500 trunk card, which then uses the

additional 4 RJ45 ports for trunk connections. A maximum of three of these cards is allowed in the IP500 V2

chassis.

This card

· accepts one IP500 trunk card of any type. When fitted with an Analog Trunk card, it provides a single

power-fail port.

· works in IP500 V2 only.

· is only supported by the IP Office Essential Edition - PARTNER Version (please see chapter 1b).

IP500 Combination Card with 4 Analog Trunks

This card works in the IP500 V2 only and provides:

· 4 Analog trunk ports.

· 2 Analog extension ports for the connection of analog telephones.

· 6 Digital Station (DS) ports for the connection of Avaya digital telephones.

· 10 VCM channels to support IP telephones or voice networking.

This card already includes an IP500 trunk card, therefore no additional trunk card is possible. It provides a

single power-fail port (either port 7 or port 8). A maximum of two of these cards is allowed in the chassis.

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IP500 Combination Card with 2 BRI trunks

This card works in the IP500 V2 only and provides

· 2 BRI trunk ports (4 channels).

· 2 Analog extension ports for the connection of analog telephones.

· 6 Digital Station (DS) ports for the connection of Avaya digital telephones

· 10 VCM channels to support IP telephones or voice networking