Language Support:

· 1416/1616: Supports the following languages: English, French, Spanish, German, Italian, Dutch, Portuguese

and Russian (English and 4 of the other languages at once in the phone).

Product Description

IP Office Release 7.0

© 2011 AVAYA All rights reserved. Page 117

Issue 22.a.- (21 March 2011)

BM32 Button Module for 1616 IP Phones DBM32 Button Module for 1416 Digital

Phones

The DBM32/BM32 Button Module extends the number of feature buttons on your Avaya 1416 Digital/1616 IP

Telephone. It provides 32 additional buttons all with dual LEDs (red, green) for easy visibility.

Up to 3 DBM32/BM32 button modules can be connected to a 1416/1616 phone. The total number of

DBM32/BM32 button modules supported on one IP Office system is 32, subject to the total system limits.

Note that the DBM32 can only be used with the Digital 1416 while the BM32 is for use with the 1616 IP phone.

Typical uses are:

· to provide additional lines for calls bridged from one or more other extensions

· to provide abbreviated dialing buttons

· to provide buttons to access additional switch features like call forwarding

Please note that a external power supply is always needed for a DBM32 connected to a 1416 telephone and is

needed when connecting more then one BM32 to a 1616 telephone.

Product Description

IP Office Release 7.0

© 2011 AVAYA All rights reserved. Page 118

Issue 22.a.- (21 March 2011)

Other phone lines supported on IP Office

The following telephones are supported also on IP Office but not all of them are available as new telephones,

e.g. the 5600 line of telephones has been discontinued.

Before offering a specific phone please check about availability. The information below about availability is

accurate at the launch date of IP Office Released 7 but might change before this product description is updated.

Of course, the standard End of Sale process will apply before any product is discontinued- to make sure the

channel has sufficient time to order required materials

First generation 9600 telephones:

The first generation of 9600 IP telephones can be an alternative to customers, especially if they are

expanding installations that are using these telephones already. A wide choice of models, Color option,

Gigabit Ethernet versions:,

· The 9620L/9620 C: a member of the Avaya one-X Deskphone Edition family, is specifically designed for

the everyday telephone user—those who rely on multiple communications tools such as e-mail and IM,

yet still require a high quality and intuitive telephone for voice communications. The 9620L IP Telephone

features a high resolution 3.45 inch (9 cm) diagonal monochrome backlit display – while the 9620C

features a color display for even better readability. The 9620L/C support up to 12 call appearances /

administered feature keys - with three concurrent line appearances visible at any time.

· The Avaya 9650/9650C: The Avaya 9650 IP Telephone, a member of the Avaya one-X Deskphone

Edition family, is specifically designed for the "navigator" telephone user. Navigators, such as building

receptionists and executive admin staff, frequently manage calls for themselves and for groups of

people. The 9650 features built-in button module functionality with one-touch access to bridged

appearances, speed dials and feature keys. The Avaya 9650 IP Telephone delivers advanced

communications capabilities, high definition audio, an integrated WML application interface, and

comprehensive one-touch access. This is the ideal solution for receptionists, executive assistants, contact

center agents as well as knowledge workers who need quick access to features and call appearances.

The 9650 IP Telephone features a 3.8 inch (9.65 cm) diagonal ¼ VGA quality gray-scale pixel-based

display with adjustable angle, while the 9650C enhances usability with a color display for even better

readability. The 9650 supports up to 24 call appearances / administered feature keys.

· The Avaya 9630G/9640/9640G: a member of the Avaya one-X Deskphone Edition family, the 9640 IP

Telephone with high resolution color display is specifically designed for the executive telephone user. The

9630G IP Telephone features a native Gigabit switch and a 3.8 inch (9.65 cm) diagonal monochrome

backlit display - which has been enhanced with higher resolution (1/4 VGA) compared to other available

monochrome telephones from Avaya. The 9640 IP Telephone features a 3.8 inch (9.65 cm) diagonal high

resolution color backlit display. The 9640G model has the same functionality as the 9640, and adds

native support for Gigabit. The 9630/9640 supports up to 24 call appearances/administered feature keys

with six concurrent line appearances visible at any time.

Product Description

IP Office Release 7.0

© 2011 AVAYA All rights reserved. Page 119

Issue 22.a.- (21 March 2011)

9620L, 9620C IP Telephones

Avaya 9620 IP Telephones are specifically designed for the everyday telephone user – those who typically rely

on multiple communications tools such as e-mail and instant messaging (IM), yet still require a high quality and

intuitive telephone for voice communications.

The Avaya one-X Deskphone family features an intuitive user interface which helps to make users proficient and

confident in performing common telephone tasks such as setting up a conference call or completing a transfer.

With access to up to 12 lines and features through a simple-to-navigate interface, plus a clear view of 3

lines/features with LED indicators, the telephones are efficient to use while the small footprint consumes

minimal space on a users desktop.

Works on: IP Office Communication

Manager

9620L

9620C

Common Features:

· Display/Housing:

· 7-line 3.45 inch backlight graphical display with 320*160 pixels. 9620L: grayscale; 9620C: color

· Flip stand/dual position

· Fixed Buttons: 10 plus Four-way navigation cluster button.

· Volume up/down (separate volume levels for the handset, speaker, and ringer), Mute button (LED),

Speaker button(LED), Headset button(LED).

· Avaya Menu button (browser, options and settings access), Telephony application button – to return to

main telephone screen.

· Contacts button, Call log button (LED), quick-access voicemail Message button with LED and corner

message indicator.

· Programmable/Contextual buttons:

· 4 contextual softkey buttons. Context sensitive allocation of e.g. Hold, Transfer, Conference and more.

Product Description

IP Office Release 7.0

© 2011 AVAYA All rights reserved. Page 120

Issue 22.a.- (21 March 2011)

· 12 virtual Appearance/Feature buttons, accessible through navigation cluster. Three features shown at a

time with three LED indicators.

· Key Labels: Icons and text used on fixed feature keys.

· Features Menu: Mobile cell phone style menu with access to most often used features like Call Forwarding,

Park, Settings etc. On screen status indication for activated features like call forwarding.

· Speakerphone: Full duplex speakerphone

· Hearing Aid Compatible: Yes - ergonomic hearing aid compatible handset also supporting TTY acoustic

coupler.

· Message Waiting Indicator: Yes - also useable as a ringing call alert indicator.

· Personalized Ring Patterns: Yes - 8.

· Headset Socket: Yes.

· Embedded Applications:

· Centralized call log and contact application, fully transparent between 9600 telephones,

1408/1416/1608/1616 telephones and one-X Portal for IP Office.

· Contacts application (up to 100 entries) and Call Log (Missed, Incoming, Outgoing, up to 30 calls).

Please note that the Voice-dial feature of the 9600 telephones on Communication Manager is not

available on IP Office.

· Access to company directory and Visual Voice applications on IP Office.

· External Applications: WML Application Interface

· Upgradeable Firmware: Yes.

· Expansion:

· Adapter interface: 9620L none, 9620C, one expansion module interface for e.g. Gigabit Ethernet

adapter.

· USB adapter: 9620L none, 9620C: yes

· Color: Black.

· Mounting: Desk or wall mountable with optional wall mount adapter.

· Supports the following languages: English, French, Spanish, German, Italian, Dutch, Portuguese and

Russian (English and 4 of the other languages at once in the phone).

Note: While it may be possible to download other languages onto the phone, this will not be applicable to any

data sent by IP Office. If you switch the language to any other not listed above, the display will show a

mixture of the new language and the user’s default language on IP Office.

Requirements for IP Interface:

· Power Supply: IEEE 802.3af Power over Ethernet (PoE) or optional wall plug local power supply. 9620L: PoE

Class 1, 9620C PoE Class 2

· Codecs/audio: G.711, G.729a/b, G.726, Dynamic Jitter buffer, Echo Cancellation, Comfort Noise, Automatic

Gain Control.

Ready for future support of G.722 wideband codec.

· QoS Options: UDP Port Selection, DiffServ and 802.1p/q (VLAN).

· SNMP Support: Yes.

· IP Address Assignment: Static or dynamic IP address assignment.

· Ethernet Ports: Ethernet (10/100) line interface with a secondary 10/100 port for co-located laptop or PC

with VLAN separation.

· Support of optional Gigabit Ethernet Adapter: 9620L: external. 9620C integrated adapter using adapter

interface.

Product Description

IP Office Release 7.0

© 2011 AVAYA All rights reserved. Page 121

Issue 22.a.- (21 March 2011)

9630, 9640, 9640G Telephone

Smart, sleek, stylish and highly functional, the Avaya 9640 IP Telephone is designed for the Essential user,

those for whom the telephone is essential in order to perform their jobs. Workers who conduct much of their

business on the phone — moving from one call to the next. The Avaya 9630/9640 delivers advanced

communications capabilities — high definition audio, a brilliant high resolution pixel based color display on the

9640, an integrated WML application interface, one-touch access to Avaya IP Office mobility or forwarding

features — in a solution designed for those who are absolutely dependent on voice communications for their

business operations.

With built in Gigabit Ethernet on the 9630G and 9640G, these telephones are also perfectly suited for

customers with very high requirements for data network performance.

Works on: IP Office Communication

Manager

9630G

9640

9640G

Common Features:

· Display/Housing:

· 9-line 3.8 inch backlight graphical display with 320*240 pixels. 9650: grayscale; 9650C: color

· Flip stand/dual position

· Fixed Buttons: 11 plus Four-way navigation cluster button.

· Volume up/down (separate volume levels for the handset, speaker, and ringer), Mute button (LED),

Speaker button(LED), Headset button(LED).

· Avaya Menu button (browser, options and settings access), Telephony application button – to return to

main telephone screen. Call Forward shortcut button

· Contacts button, Call log button (LED), quick-access voicemail Message button with LED and corner

message indicator.

· Programmable/Contextual buttons: 10.

· 4 contextual softkey buttons. Context sensitive allocation of e.g. Hold, Transfer, Conference and more.

· 6 self-labeled Appearance/Feature buttons with LED for access to 24 administered Appearances/Features

at the side of the display.

· Key Labels: Icons and text used on fixed feature keys.

Product Description

IP Office Release 7.0

© 2011 AVAYA All rights reserved. Page 122

Issue 22.a.- (21 March 2011)

· Features Menu: Mobile cell phone style menu with access to most often used features like Call Forwarding,

Park, Settings etc. On screen status indication for activated features like call forwarding.

· Speakerphone: Full duplex speakerphone

· Hearing Aid Compatible: Yes - ergonomic hearing aid compatible handset also supporting TTY acoustic

coupler.

· Message Waiting Indicator: Yes - also useable as a ringing call alert indicator.

· Personalized Ring Patterns: Yes - 8.

· Headset Socket: Yes.

· Embedded Applications:

· Centralized call log and contact application, fully transparent between 9600 telephones,

1408/1416/1608/1616 telephones and one-X Portal for IP Office.

· Contacts application (up to 100 entries) and Call Log (Missed, Incoming, Outgoing, up to 30 calls).

Please note that the Voice-dial feature of the 9600 telephones on Communication is not available on IP

Office.

· Access to company directory and Visual Voice applications on IP Office.

· External Applications: WML Application Interface

· Upgradeable Firmware: Yes.

· Expansion:

· 2 Adapter interface:

· USB 1.1 adapter

· SBM24 Module interface for up to 3 x SBM 32-button expansion modules (Note: If more than one button

module is used, Power Class of phone needs to be switched to Power Class 3)

· Color: Black.

· Mounting: Desk or wall mountable with optional wall mount adapter.

· Supports the following languages: English, French, Spanish, German, Italian, Dutch, Portuguese and

Russian (English and 4 of the other languages at once in the phone).

Note: While it may be possible to download other languages onto the phone, this will not be applicable to any

data sent by IP Office. If you switch the language to any not listed above, the display will show a mixed of

the new language and the user’s default language on IP Office.

Requirements for IP interface :

· Power Supply: IEEE 802.3af Power over Ethernet (PoE) or optional local power supply: Power Class 2 for

all models including GiG-E versions.

· Codecs/audio: G.711, G.729a/b, G.726, Dynamic Jitter buffer, Echo Cancellation, Comfort Noise, Automatic

Gain Control. Ready for future support of G.722 wideband codec.

· QoS Options: UDP Port Selection, DiffServ and 802.1p/q (VLAN).

· SNMP Support: Yes.

· IP Address Assignment: Static or dynamic IP address assignment.

· Ethernet Ports:

· 9640: Ethernet (10/100) line interface with a secondary 10/100 port for co-located laptop or PC with

VLAN separation.

· 9630G/9640G: Gigabit Ethernet (10/100/1000) line interface with a secondary 10/100/1000 port for

co-located laptop or PC with VLAN separation.

· Support of optional integrated Gigabit Ethernet adapter using adapter interface.

Product Description

IP Office Release 7.0

© 2011 AVAYA All rights reserved. Page 123

Issue 22.a.- (21 March 2011)

9650, 9650C IP Telephones

Smart, sleek, stylish and highly functional, the Avaya 9650 IP Telephone is designed for the Essential and

Navigator user profiles who need one touch access to features and bridged appearances of team/Partner

buttons. Building receptionists, executive admin staff are examples of Navigator users who answer incoming

calls, transfer customers to other extensions and monitor several bridged appearances throughout the day. This

is the ideal solution for receptionists, executive assistants, Contact Center Agents as well as Knowledge workers

that need quick access to partner and team features.

Works on: IP Office Communication

Manager

9650

9650C

Common Features:

· Display/Housing:

· 9-line 3.8 inch backlight graphical display with 320*240 pixels. 9650: grayscale; 9650C: color

· Flip stand/dual position

· Fixed Buttons: 10 plus Four-way navigation cluster button.

· Volume up/down (separate volume levels for the handset, speaker, and ringer), Mute button (LED),

Speaker button(LED), Headset button(LED).

· Avaya Menu button (browser, options and settings access), Telephony application button – to return to

main telephone screen.

· Contacts button, Call log button (LED), quick-access voicemail Message button with LED and corner

message indicator.

· Programmable/Contextual buttons: 15.

· Four contextual softkey buttons. Context sensitive allocation of e.g. Hold, Transfer, Conference and

more.

· 3 self-labeled Appearance/Feature buttons with LED for access to 24 administered Appearances/Features

at the side of the display.

Product Description

IP Office Release 7.0

© 2011 AVAYA All rights reserved. Page 124

Issue 22.a.- (21 March 2011)

· 8 Additional self-labeled Appearance/Feature buttons with LED with direct access to 2*8

Appearances/Features.

· Key Labels: Icons and text used on fixed feature keys.

· Features Menu: Mobile cell phone style menu with access to most often used features like Call Forwarding,

Park, Settings etc. On screen status indication for activated features like call forwarding.

· Speakerphone: Full duplex speakerphone

· Hearing Aid Compatible: Yes - ergonomic hearing aid compatible handset also supporting TTY acoustic

coupler.

· Message Waiting Indicator: Yes - also useable as a ringing call alert indicator.

· Personalized Ring Patterns: Yes - 8.

· Headset Socket: Yes.

· Embedded Applications:

· Centralized call log and contact application, fully transparent between 9600 telephones,

1408/1416/1608/1616 telephones and one-X Portal for IP Office.

· Contacts application (up to 100 entries) and Call Log (Missed, Incoming, Outgoing, up to 30 calls).

Please note that the Voice-dial feature of the 9600 telephones on Communication is not available on IP

Office.

· Access to company directory and Visual Voice applications on IP Office.

· External Applications: WML Application Interface

· Upgradeable Firmware: Yes.

· Expansion:

· 2 Adapter interface:

· USB 1.1 adapter

· SBM24 Module interface for up to 3 x SBM 32-button expansion modules (Note: If more than one button

module is used, Power Class of phone needs to be switched to Power Class 3)

· Color: Black.

· Mounting: Desk or wall mountable with optional wall mount adapter.

· Supports the following languages: English, French, Spanish, German, Italian, Dutch, Portuguese and

Russian (English and 4 of the other languages at once in the phone).

Note: While it may be possible to download other languages onto the phone, this will not be applicable to any

data sent by IP Office. If you switch the language to any not listed above, the display will show a mixture of

the new language and the user’s default language on IP Office.

Requirements for IP interface:

· Power Supply: IEEE 802.3af Power over Ethernet (PoE) or optional local power supply: Power Class 2

· Codecs/audio: G.711, G.729a/b, G.726, Dynamic Jitter buffer, Echo Cancellation, Comfort Noise, Automatic

Gain Control. Ready for future support of G.722 wideband codec.

· QoS Options: UDP Port Selection, DiffServ and 802.1p/q (VLAN).

· SNMP Support: Yes.

· IP Address Assignment: Static or dynamic IP address assignment.

· Ethernet Ports: Ethernet (10/100) line interface with a secondary 10/100 port for co-located laptop or PC

with VLAN separation.

· Support of optional integrated Gigabit Ethernet adapter using adapter interface.

Product Description

IP Office Release 7.0

© 2011 AVAYA All rights reserved. Page 125

Issue 22.a.- (21 March 2011)

Accessories

SBM24 Adapter Module

The SBM24 Expansion Module is an optional device that extends the number of call appearances and Feature

buttons available on the telephone. The SBM24 Expansion Module is supported on the 9630, 9640 & 9650 IP

telephones and provides 24 additional programmable buttons - to be configured as call appearances, bridged

appearances, or feature keys. A maximum of three SBM24 modules are supported on a single phone.

· 24 programmable call appearance/feature keys.

· Two backlight LCD screens for button labels. Buttons automatically labeled from the system (no paper

labels).

· Connects directly to the associated phone.

· No separate power supply needed. However, using more than one button module changes the power

class of the phone to Class 3.

The total number of SBM24 button modules supported on one IP Office system is 42, subject to the total

system limits.

A Button Module adapter (Ferrite adapter), is required when SBM24 button expansion module is used with the

9630G or 9640G IP telephones.

Product Description

IP Office Release 7.0

© 2011 AVAYA All rights reserved. Page 126

Issue 22.a.- (21 March 2011)

Bluetooth Adapter

The Bluetooth Adapter for 9600 Series IP Telephones allows Bluetooth communications devices such as

headsets to interoperate with 9600 Series telephones. The adapter allows highly mobile workers to use the

same Bluetooth headset with their 9600 Series Deskphone as they use with their cell phone.

The Avaya ABT-35H Bluetooth headset when used with the Bluetooth Adapter supports a wireless range of up

to 30 feet from the Deskphone and provides simple call control (answer, hang-up) directly from the headset.

For users while at their desk, the Bluetooth Adapter allows the freedom of hands free communication along with

investment protection for those already utilizing Bluetooth headsets while on the go. It supports the Avaya

ABT-35 as well as many other third party Bluetooth Headsets

The Bluetooth Adapter can be used with all 9600 telephones except the 9620L. It requires a separate "Wedge

stand".

Gigabit Ethernet Adapter

The 9600 Gigabit Ethernet Adapter can be fully integrated into a wedge stand of the 9600 telephones and

provides a transparent upgrade option if customers decide to install Gigabit Ethernet at a later date. It is fully

integrated into the management interface of the 9600 telephones. It requires a separate "Wedge stand".

Product Description

IP Office Release 7.0

© 2011 AVAYA All rights reserved. Page 127

Issue 22.a.- (21 March 2011)

5402, 5602 SW, 2402, 4602 SW Telephone

These telephones are best suited for the Walkup User.

Telephone Works on IP Office Works on IP Office and

Communication Manager

5402

5602 SW

2402 *

4602 SW

*Early 2402 telephones can make and receive call but the display will not function.

Note: The 5602 SW and 4602 SW telephones are supported by IP Office Release 6 but are no longer available

for new sales.

Common Features:

· Display: 2 lines x 24 characters.

· Fixed Feature Buttons: 10 - Conference, Transfer, Drop, Redial, Speaker, Messages, Hold, Mute,

Volume Up, Volume Down.

· Programmable Feature Buttons:

· DS telephones: 2 plus an additional 12 programmable feature keys can be accessed via the

FEATURE key.

· IP telephones: 2.

· Key Labels: Icons and text used on fixed feature keys. Display labels and icons used on 2

programmable feature keys.

· Speakerphone: Listen-only handsfree speaker (no microphone).

· Hearing Aid Compatible: Yes.

· Message Waiting Indicator: Yes. On the 2402 and 5402 this is can also be used as a ringing call alert

indicator.

· Personalized Ring Patterns: Yes- 8 (via Conference button when idle).

· Headset Socket: No, this telephone does not support headset operation.

· Embedded Applications: None.

· Upgradeable Firmware: DS telephones - No. IP telephones - Yes.

· Expansion: None.

· Color: Multi-gray.

· Mounting: Desk or wall mountable.

· Adjustable Desk Stand: No.

Product Description

IP Office Release 7.0

© 2011 AVAYA All rights reserved. Page 128

Issue 22.a.- (21 March 2011)

Requirements for 5402 and 2402:

· Connect to: Digital Station (DS) port.

· Power Supply: From phone system.

Requirements for 5602 SW and 4602 SW:

· Power Supply: IEEE 802.3af Power over Ethernet (PoE) or individual power supply unit (Avaya 1151

series).

· Codecs: G.711, G.729a/b.

· QoS Options: UDP Port Selection, DiffServ and 802.1p/q (VLAN)

· SNMP Support: Yes.

· IP Address Assignment: Static or dynamic IP address assignment.

· Ethernet Ports: Two port full-duplex 10/100 BaseT Ethernet switch for PC pass-through connection.

· Auto-negotiation provided separately for each port.

· 802.3 Flow Control.

· Phone has priority over PC port at all times.

Product Description

IP Office Release 7.0

© 2011 AVAYA All rights reserved. Page 129

Issue 22.a.- (21 March 2011)

5410, 5610 SW, 2410, 4610 SW Telephones

These telephones are best suited for the Receptionist/Assistant User.

Telephone Works on IP Office Works on IP Office and

Communication Manager

5410

5610 SW

2410

4610 SW

Note that 4610, while supported on IP Office R6, is not longer available for new sales

Common Features:

· Display: 5 lines x 29 characters (168 x 80 pixel 4-grayscale).

· Fixed Feature Buttons: 10 - Conference, Headset, Transfer, Drop, Redial, Speaker, Hold, Mute, Volume

Up, Volume Down.

· Programmable Feature Buttons:

· DS telephones: 12 - in 2 switchable display pages of 6 matching the 6 physical display buttons.

· IP telephones: 24 - in 4 switchable display pages of 6 matching the 6 physical display buttons.

· Key Labels: Icons and text used on fixed feature keys.

· Speakerphone: Two-way handsfree speaker and microphone.

· Hearing Aid Compatible: Yes.

· Message Waiting Indicator: Yes - can also be used as a ringing call alert indicator.

· Personalized Ring Patterns: Yes - 8.

· Headset Socket: Yes.

· Embedded Applications: Speed Dial List (48) and Call Log (Missed, Incoming, Outgoing). Also WAP

WML browser supported on IP phone models.

· Upgradeable Firmware: Yes.

· Expansion: None.

· Color: Multi-gray.

· Mounting: Desk or wall mountable.

· Adjustable Desk Stand: Yes - Supplied with phone.

Product Description

IP Office Release 7.0

© 2011 AVAYA All rights reserved. Page 130

Issue 22.a.- (21 March 2011)

Special Features for the 5410 and 2410:

· Messages Button: Dedicated button to collect voicemail.

Requirements for 5410 and 2410:

· Connect to: Digital Station (DS) port.

· Power Supply: From phone system.

Requirements for 5610 and 4610:

· Power Supply: IEEE 802.3af Power over Ethernet (PoE) or individual power supply unit (Avaya 1151

series).

· Codecs: G.711, G.729a/b.

· QoS Options: UDP Port Selection, DiffServ and 802.1p/q (VLAN)

· SNMP Support: Yes.