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Dial Code Features

· ‘F’ represents the FEATURE button.

· ‘I’ represents the INTERCOM button.

· ‘XX’ represents a system extension number.

· ‘PP’ represents a Personal Speed Dial code.

· ‘G’ represents a single-digit group number.

· ‘LL’ represents a system line number.

Feature Partner Version

Code

Norstar/BCM

Code

Do Not Disturb F01 F85

Do Not Disturb Cancel F01 F#85

Recall F03 F71

Save Number Redial F04 F67

Last Number Redial F05 F5

Conference Drop F06 F934 (new)

Privacy F07 F83

Call Forward F11 F4

Call Forward Cancel F11 F#4

Account Code Entry F12 F900

Voice Mailbox Transfer F14 F986

VMS Cover F15 F984

Caller ID Name Display F16 F933 (new)

Caller ID Inspect F17 F811

Call Coverage F20 F932 (new)

Station Lock F21 F936 (new)

Station Unlock F22 F937 (new)

Caller ID Log F23 F812

Hot Dial F26 F935 (new)

Message Alert Notification F27 F938 (new)

Absent Message F28 F931 (new)

Contact Closure 1 F41 F9*41

Contact Closure 2 F42 F9*42

System Release F590 F9*80

System IP Address F591 F9*81

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SD Card Serial Number F592 F9*82

System Speed Dial F6XX (00-99) F06XX (00-99)

Personal Speed Dial FXX (80-99) F*4XX (80-99)

DND Override Numbers F7XX (00-19) F07XX (00-19)

Call Transfer Fixed Button F70

Voice Announce to Extension I* + XX F66 + XX (new)

Call Park to own Extension Transfer + XX F74 (new)

Direct Inward Dialing (DID)

Use this feature to have Direct Inward Dialing (DID) numbers on a PRI / T1 or SIP line routed automatically to a

specific extension, hunt group, or calling group. When a Direct Inward Dialing (DID) call arrives, the PARTNER

system “collects” the digits from the T1 service provider (that is, the number that was dialed) and matches the

number to a DID Mapping Table you created. If the incoming number matches an entry in the DID Mapping

table, the call rings at the matching extension or hunt group.

Direct Inward Dialling (DID) to Auto Attendant

DID calls can be directed to and answered by any Automated Attendant.

Direct Line Pickup

With the Direct Line Pickup features, you can access a ringing or held call or a call in progress. You can also

select a line to use that is not assigned to your telephone. The Direct Line Pickup features are:

· Direct Line Pickup—Active Line

· Direct Line Pickup—Idle Line

Display Language

All system telephones offer the choice of 3 display language:

· US English

· Canadian French

· Latin American Spanish

Each individual extension may select their own language.

Display SD Card Feature Key ID

Displays the SD Card Feature Key ID on any display telephone.

Display System IP Address

Displays the IP address currently assigned to the IP500 V2 system.

Display System Release

Displays the software release running on the IP500 V2 system.

Distinctive / Differentiated Ringing

The system provides different ring patterns for external calls, internal calls and transferred calls.

Do Not Disturb

Use this feature to be able to press a programmed button to prevent incoming calls for the extension from

ringing (lights still flash). When Do Not Disturb is on, outside callers hear ringing while inside callers hear a

busy signal. Calls are immediately sent to your voice mailbox.

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Do Not Disturb Exceptions

Allows a user to input a list of up to 20 telephone numbers and/or internal extension numbers that will ring at

the users’ station when Do Not Disturb is activated.

Doorphones

A doorphone is usually placed near an entrance, to screen visitors. You can connect up to two doorphones to

the system.

Emergency Phone Number List

Create a list of up to 10 telephone numbers that all users can dial regardless of dialing restrictions, provided

they have access to an outside line. Typical list entries include fire, police, and emergency services numbers.

police, and emergency services numbers.

Extension Hunt Groups

Use this feature to assign any number of extensions to a Hunt Group. When extensions are in a Hunt Group, an

incoming call searches or “hunts” for the longest idle extension that is available. The system supports up to six

Hunt Groups

Extension Name Display

The user’ name and extension number is displayed on the phone display.

External Hotline

When a user lifts the handset of an external hotline, a predetermined outside number is dialed automatically.

The external number might be, for example, a frequently called service bureau. The external hotline must be a

single line telephone, not a system telephone, and should not have a dial pad.

Fax Machine Extensions

Allows you to connect your fax machine to your system, allowing you to share network facilities.

Flexible Dial Plan

Through Manager, the system defaults to a fixed 2-digit dial plan (extensions 10 – 57); but can be changed to a

flexible 3-digit dial plan (extensions 100 – 599).

Group Calling - Ring / Page

Use this feature to ring, page, or transfer calls simultaneously to all of the extensions in any one of four Calling

Groups. (G represents a Calling Group number from 1–4.) When paging, you hear a beep and can begin

speaking. Your voice is heard on the speakers of all idle system telephones in the selected Calling Group. The

first extension to answer the call (on ETR sets - by picking up the handset or pressing SPEAKER, on 14xx sets -

or by pressing the ANSWER softkey on the display) is connected to the caller.

You can group page employees for general announcements; this is an inexpensive alternative to a paging

system.

Group Hunting - Ring / Page

Use this feature to distribute call volume among extensions in a group, to off-load call activity from a single

user. When an intercom or transferred call is placed to a Hunt Group (where G is a Hunt Group number from 1–

6), the system rings or voice-signals the first available extension in the group, passing over busy extensions (or

those with Do Not Disturb on) in a circular hunt. If a ringing call is not answered within three rings, the call

moves to the next available extension, and so on, until the call is answered or the caller hangs up.

For a voice-signaled call, only the first available extension is signaled; if that extension does not answer, the

call does not keep hunting. After an extension receives a Hunt Group call, the next call to the Hunt Group will

not ring or voice-signal that extension first unless all other extensions in the group are busy or do not answer.

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Group Pickup

Use this feature to answer any outside, intercom, or transferred call ringing at an extension in a Pickup Group

(where G is a Pickup Group number from 1–4). When a call rings at an extension that is in a Pickup Group, you

can answer the call at any extension without knowing which extension or line is ringing and without being in the

same Pickup Group. The system can have up to four Pickup Groups.

Hold Reminder

If a call is left on hold for longer than a specified period, the extension will ring back, alerting you that the call

is still on hold. This ring continues to sound until the held call is retrieved, or until the caller hangs up.

Hot Dial

This feature enables a user to start dialing a number without first pressing the speaker button or going

off-hook.

Hotline

This feature allows designated extensions to automatically place an intercom call to another designated

extension, when it goes off-hook.

Intercom Dial Codes

· ‘I’ represents the INTERCOM button.

· ‘XX’ represents a system extension number.

· ‘G’ represents a single-digit group number.

· ‘LL’ represents a system line number.

Intercom Dial

Code

Feature

I6XX Call Pickup

I66G Group Pickup

I68LL Direct Line Pickup—Active Line

I70 Loudspeaker Paging

I*70 Simultaneous Paging

I7G Group Calling—Ring

I*7G Group Calling—Page

I77G Group Hunting—Ring

I*77G Group Hunting—Voice Signal

I8LL Direct Line Pickup—Idle Line

Intercom Dial Tone

Use this feature to determine the type of dial tone that the system provides at an extension. It may be

necessary to change this setting to Machine (outside line) dial tone for an autodialing device, such as a fax or

modem, that has trouble making calls. For example, if you have a modem that checks for outside line dial tone

before dialing, use this procedure to change from Regular to Machine dial tone.

Intercom Manual Dialing

Users can make an internal call to another extension by ringing it (dialing its extension number) or voice

signaling the extension by prefixing the extension number with a *.

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Line Coverage Extension

Use this feature to identify an extension as the “owner” of a specific outside line, so the extension can activate

Call Coverage or VMS Cover for that line.

Line Ringing Options

This feature specifies the options: Immediate Ring, Delayed Ring or No Ring for incoming calls on a line

appearance programmed on the extension.

Log All Calls

Up to 3 extensions can be designated to log all calls, both answered and unanswered, regardless of where they

terminated in the system.

Message Alert Notification

Message Alert Notification allows any ETR or Digital telephone, programmed with Auto Intercom buttons, to see

which users have new messages waiting in their mailbox.

When the Message Alert Notification button is pressed, the DSS/BLF buttons programmed on the user’s

telephone will display a flashing red LED when the associated user has new voice mails waiting.

This feature may be left on at all times or deactivated by pressing the Message Alert button again.

Music on Hold

Connect an audio source to the Music-On-Hold port on the processor module so that a caller hears music when

placed on hold when the Music-On-Hold feature has been activated.

Network Time Synchronization

Use this feature to specify whether you want to synchronize the system clock with the network time delivered

by your service provider over Caller ID. If Network Time Synchronization is set to Active, the system will use

the network time provided by your service provider; if it is set to Not Active, the system will use the time

provided by its system clock.

Night Service

When Night Service is on and a call comes in, all extensions in the Night Service Group ring immediately,

regardless of normal Line Ringing settings.

One-Touch Transfer

This feature allows a user to automatically transfer a connected call with one-touch -- by pressing a

pre-programmed Auto Dial Intercom for the destination extension. (The Transfer button is not used.)

• The transfer is completed when the transferring station goes on-hook, or touches the Transfer button

or Complete soft-key.

• The user initiating the transfer is able to consult and complete the transfer or blind transfer after

successfully initiating a one-touch transfer.

The LEDs at the phone initiating the transfer, as well as other appearances of the call in the system, behave the

same as if the user touched the Transfer button to initiate the transfer.

Paging Features

· Loudspeaker Paging - Users can initiate a call (either manually dialed or intercom auto dialed) to an

extension connected to an analog station port that connects them to an external loudspeaker paging

system.

· Simultaneous Paging is a feature that pages both the external loudspeaker paging system (via the

paging port) as well as voice signals all of the extensions in Calling Group 1.

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PBX Mode

The system can operate in Key System mode (default) where all lines appear on all telephones; or can be

administered to operate in PBX-mode. PBX-mode provides 3 Intercom buttons per telephone which work similar

to System Access buttons (provides intercom dial tone, d1al 9 to access an outside line).

Note: On PARTNER ETR sets, the system provides 2 Intercom buttons per telephone.

Personal Line Termination

Allows you to assign a line / lines to specific extension / extensions.

Personalized Station Ringing

Allows you to assign a personalized ring pattern to an extension

POTS (Plain Old Telephone Set) Support

POTS (single line analog telephones) are supported on the system. They are connected to an analog station

port on the Combo module; a port on the Phone-2, Phone-8 or Phone-16 module, or to an ETR port.

Privacy

Privacy prevents other users from joining on your call.

Recall

Use this feature to send a timed switch hook flash over the telephone line to “recall” a new dial tone or to

access certain central office features, such as Call Waiting or 3-way calling.

Redialing Features

There are 2 features which offer redial functionality:

There are 2 features which offer redial functionality:

· Last Number Redial (FEATURE 05): Last Number Redial redials all digits dialed on the last outside call

except account codes.

· On 1400 series telephones, there is a fixed Redial button, which allows you to scroll through and

redial the last 20 number called from that telephone set..

· Save Number Redial (FEATURE 04): Saves into temporary memory the last outside number (up to 28

digits) dialed from a system telephone. Use this feature to save a number before you hang up on a busy

or unanswered call. Once saved, the number can be redialed at any time. The number stays in memory

until a different one is saved.

Remote Call Forwarding / Mobile Twinninng

There are two types of Remote Call Forwarding supported on PARTNER Version:

1. Remote Call Forwarding (FEATURE 11) allows a user to send internal and external calls destined

for a particular extension to an external phone number (off the system) over an analog trunk. Remote

Call Forwarding will not alert the internal extension, but immediately sends the call out to the

predefined number.

2. Mobile Twinning allows a user to send internal and external calls destined for a particular extension

to an external phone. The call simultaneously rings at the internal extension and receives the

extension’s coverage (including Voicemail) treatment if the call has not been answered. This feature is

only available on systems that have digital trunks (SIP, PRI/T1).

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Remote Access to the Built-in Modem

This feature allows for unattended access to the built-in modem (x76) by calling into the system:

– By a DID number, or

– By transferring to the modem via the Automated Attendant.

When an Automated Attendant Selector code with the "Transfer To Number" action has the modem as its

destination, the system will transfer the call to the built-in modem.

Ring on Transfer

This is used to specify what the caller hears while they are being transferred. If Ring on Transfer is set to

Active, callers hear ringing while they are being transferred; if it is set to Not Active callers hear beeps or Music

on Hold if this is activated and a music source is connected to the system.

Ringing Line Preference

When an extension is on-hook and the extension is ringing, the user simply goes off-hook to answer the call

and is automatically connected to the ringing call. If more than one call is alerting, the system automatically

connects the user to the longest ringing call.

SD Card Start-up / Shut Down via TUI

A new TUI command is provided to shut down and restart the system SD card slot and the optional SD card

slot, without shutting down the entire system. This allows for removal and reinstallation of the system SD and

optional SD cards.

Speed Dial Options

The system supports the following types of Speed Dialing:

· Personal Directory - 1400 and 9500 Telephones only

Each user can store up to 20 frequently-dialed names and numbers in their extension. Personal Directory

numbers can be dialed quickly by pressing CONTACTS and dialing the first few letters of the person’s name.

Personal Directory numbers programmed for a particular extension are for use only at that extension.

· Personal Speed Dial (FEATURE 80 – 99) – ETR and Analog Telephones only.

Each user can store up to 20 frequently-dialed numbers (no name) in their extension. Personal Speed Dial

numbers can be dialed quickly by pressing FEATURE (or # at intercom dial tone on a single-line telephone)

and the two-digit speed dial code from 80 through 99. The Personal Speed Dial numbers programmed for a

particular extension are for use only at that extension.

On analog telephones, a user will press the # key (instead of the Feature key) then dial the 2-digit number.

· System Speed Dial – 1400 and 9500 Telephones only

System Speed Dialing is a shared list of up to 100 frequently-dialed names and numbers (FEATURE 600 –

699). All users on the system may use these numbers by pressing CONTACTS and dialing the first few letters

of the party’s name.

· System Speed Dial (FEATURE 600 – 699) – ETR and Analog Telephones only.

System Speed Dialing is a shared list of up to 100 frequently-dialed numbers (no name) up to 28 characters

in length. All users on the system may dial a System Speed Dial number by pressing FEATURE (or # at

intercom dial tone on a single-line telephone) and the three digit speed dial code, from 600 through 699

Station Lock / Unlock

Station Lock helps to prevent unauthorized people from making outside calls from extensions. Users enter a

four-digit code on their telephone dialpad to “lock” your extension. To unlock the phone, the user enters the

identical code.

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Station Message Detail Reporting (SMDR)

SMDR is a call reporting feature that provides records of call activity. It is commonly used in many types of

business, including Legal, Contact Centers, Sales and Real Estate.

Call reporting information allows users to:

· Detect any unauthorized calls.

· Bill clients or projects.

· Bill back by department.

· Reduce telephone costs by identifying the need to change telecommunications services

· Print Caller ID information.

The output is generally sent to a PC running an optional Call Accounting software package.

System Groups

Norstar Version supports the following types of groups:

· Pickup Groups (4 Groups)

When a call rings at an extension assigned to a Pickup Group, a user at any other extension in the

system can answer the ringing call by dialing the Pickup Group code. The Pickup Group feature helps

when a user needs to answer calls on lines or pools not assigned to his or her telephone.

· Calling Groups (4 Groups)

A Calling Group is a group of extensions that can be called at the same time. Any user in the system can

ring or page all extensions in a Calling Group at the same time or transfer a call to a Calling Group. The

first extension to pick up the call is connected to the caller. A typical use of this feature is to have callers

ring into a Calling Group of sales representatives, or to create a “Page All” group.

· Hunt Groups (6 Groups)

When extensions are in a Hunt Group, an incoming call searches or “hunts” for the first available

extension.

· Night Service Group (1 Group)

When Night Service is activated and a call comes in, all extensions assigned to the Night Service Group

ring immediately, regardless of normal Line Ringing settings.

System Password

Allows you to define a four-digit password that users can enter from system telephones to override dialing

restrictions (if the extension has access to an outside line) or turn Night Service on and off. Not available on

analog telephones.

Transfer / Transfer Return

You can transfer calls to an extension or group using the TRANSFER button on a system telephone or the

switchhook on a single-line telephone.

Transferred calls return to the originating extension if they are not answered. You also can program the number

of times a transferred call rings before it returns to an extension.

Transfer Return to a Programmable Extension

This feature provides an option to re-route unanswered transferred calls to an alternate extension.

– Programmable on a per extension basis.

– The existing System Programming option, Transfer Return Rings, will be used to indicate

when transferred calls are returned to the Transfer Return extension.

If a call is routed to a transfer return extension and there are no available intercom appearances to terminate

the call, the call will continue to alert at the transfer destination until the transfer return extension becomes

available.

The default value for each transfer return extension is its own extension.

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Unique Line Ringing (#209) / Override Line Ringing

This feature allows users to differentiate by sound which line is ringing by assigning a ring pattern to it. Once a

ring pattern is assigned to a line, incoming calls on that line ring with the assigned ring pattern.

– 8 ring patterns are available.

– Unique Line Ringing does not apply to DID calls because the channel used is not guaranteed.

– The default is pattern 1.

If the Override Line Ringing feature is active, then incoming calls on a line that ring at an extension ring with

the configured extension ring pattern.

Visual Voice Messaging

Supported on 1400 and 9500 digital telephones only. Allows the user to manage their voice mail messages via

their display. Features supported include:

· access new /old / saved messages.

· next and previous message.

· fast forward and rewind.

· pause message.

· save, delete and copy message to other users of the system.

· change default greeting.

· change password.

· change message status from old / saved to New.

Voice Mail Options

· Bypass Greeting

– After a call goes to an extension's voice mailbox, the caller can press the 1 key to bypass

the mailbox greeting and begin recording a message.

· Change Message Status to New (*06)

– This feature provides the ability to change the status of a message from Old or Saved to

New.

– Users can dial *06 at any time after the Old or Saved message begins to play through

the 3 second pause after the caller information portion of the message.

• The message is moved to the queue of New messages.

– When a message is marked as New, the system does not initiate a new Voicemail to

Email message, but the extension's message waiting light is illuminated.

· Choice of Language (English / French / Spanish)

– Each Auto Attendant can have a primary language assigned to it. The language applies

to the pre-recorded greetings and prompts available to that Auto Attendant.

– This overrides the system language setting.

– The per-extension Display Language setting will also override the system language and

change all the displays, pre-recorded greetings, and prompts to the chosen language.

· End of Recording options

o

When a caller has finished leaving a message in an extension's mailbox, the caller can touch the #

key to signal the end of recording of the message.

o

If the message is less than 3 seconds, the system will play the following prompt: "Message too

short. Deleted. Goodbye."

o

If the message is longer than 3 seconds, the system will play the following prompt: "Your

message has been sent. Goodbye."

· Outcalling Notification

o

If you use the Outcalling option, Embedded Messaging will call the number which you have

programmed to signal that a new message has arrived in your mailbox.

§ Each user can have 1 number programmed for outcalling notification.

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§ The system will make up to 3 attempts (in 5-minute intervals) to contact the user.

§ After 3 attempts, outcalling notification will cease until another new voice message arrives.

· Phantom Mailboxes

o

Provides voice mailbox support for all extensions (10-57), without requiring the physical hardware

to be present. Extensions without hardware are called phantom extensions.

§ Note: Ports 7 and 8 of an ETR-6 module can be used for phantom extensions even though

you cannot plug a phone into them.

o

Calls to a phantom extension go directly to voice mail.

§ DTMF breakout service can be used to transfer the call.

o

Phantom voice mailboxes:

§ Default like a normal mailbox.

§ Can be accessed remotely if the remote access feature of the mailbox is enabled.

§ Voicemail to Email can be activated for a phantom mailbox via the Simplified Manager.

VMS Cover

Allows you to turn VMS Cover on and off, routing unanswered intercom and transferred calls for users

extensions to the Call Answer Service of the voice messaging system after the specified number of rings.

VMS Cover Ring Interval

Allows you to define the number of times a call rings before it is sent to a user’s voice mailbox.

VMS Hunt Delay

Allows you to determine when outside calls should be answered by the Automated Attendant of the voice

messaging system. You can set the system for any number of rings, 0–6. Assigning more rings gives the

operator an opportunity to answer calls before they go to the Automated Attendant.

VMS Hunt Delay is programmable on a per-line basis. In addition, you can program this feature so that calls can

be handled one way during the day and a different way when the system is in Night Service.

VMS Hunt Schedule Interval