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Accidental Disconnect Protection No
Administration Done Indication No In BCM, this is an aspect of Set-based OAM, which is not available on BST phones in IP Office.
Answer Groups ? Hunt Groups Collective
Answer/DSS Button No
ATA Adminable Passthrough Delay ? ATA only. On IP Office, it's not adminable.
Autodial Keys
- Internal DSS Keys Yes User/Group Button
- ExternalAutodial Key(max 24 digits) ? AD/Dial Button
In IP Office, dial strings can be longer, number can include pause, but cannot be programmed to include reach-through codes.
Automatic Line Selection
- Automatic Incoming Line Selection ? Ringing Line Preference
Rules are slightly different. In BCM, external calls are answered before internal, then oldest call. In IP Office, it's the oldest audibly alerting call, but it doesn't operate if the phone is off-hook and has a held call.
- Automatic Outgoing Prime Line Selection ? Idle Line Preference Rules are different. In BCM, prime line is selected. In IP Office, next free button is selected.
Automatic Set Relocation No
Auxiliary Ringing ? Twinning with analog phone
- through aux. ringer port ? IP Office doesn't have an auxiliary ring/ring port, alternative solution: twin to analog phone port with ringer on analog phone port.
- administrable external cadence ? Administrable cadences on analog ports
Background Music No
Busy Lamp Indication ? User/Group Button IP Office has DSS/BLF - allows pick-up placing calls, etc. In N*/BCM, BLFs may also apply to line pools.
Button Inquiry Yes BST Uses F*0, different ways to inquire buttons on IP Office sets
Call Charge Information No In IP Office, on ISDN trunks where AoC is supported. Currently displayed only on Tenovis T3. In N*/BCM, available to all sets with displays by use of a feature code.
Call Detail Recording - Push Transfer of records Yes SMDR IP Office SMDR records can be obtained via TCP port, by remote connecting to an IP Office configured with address to send them to.
Call Detail Recording - Pull Transfer of records Yes
Call Display When Busy Yes
Call Duration Timer Yes
Call Forward
Call Forward Yes Forward Number Additional function in IP Office to set forward number, number will remain stored and features below will just activate call forward. In IP Office, configuration may prevent internal calls (allowed by default) and hunt group calls (prevented by default) from being forwarded.
- call forward all calls Yes Forward Unconditional On/Off "e;IP Office has separate on/off flag and destination field which need to be configured separately.
If call is not answered on the extension the call is being forwarded to, the IP Office will handle call based on the rules for the forwarded to destination (e.g. send the call to the VM of forwarded to destination). "e;
Yes Follow Me To "e;Follow-Me is similar to Forwarding except that the destination can only be internal. Follow-Me is typically used when a user is going to be working away from their desk, for example in a workshop. All the call settings the user has on their main phone will apply to calls that follow the follow-me feature, including forward on busy or no answer.
Follow-Me can be set either from the users mainphone– Follow-Me To – or from the phone where they want calls to be received – Follow-Me Here. Several people can have their phones forwarded to a follow-me destination and if the phone has a display it will indicate who the call is for."e;
Yes Follow Me Here
- call forward busy Yes Forward On Busy On/Off In IP Office, CFB and CFNA share a destination. If not configured, then the CFAC destination is used.
- call forward no answer Yes Forward On No Answer On/Off In IP Office, CFB and CFNA share a destination. If not configured, then the CFAC destination is used.
Yes Forward Hunt Group Calls Forward the user's hunt group calls to their forward number when the user has Forward Unconditional active.
Yes Forward Internal Calls Forward the user's internal calls to their forward number when the user has Forward Unconditional active. Enabled by default.
Yes Disable Internal Forwards "e;This feature turns off the forwarding of internal calls for the user. It applies to Forward Unconditional, Forward on Busy and Forward on No Answer."e;
Yes Cancel All Forwarding "e;This feature cancels all forms of forwarding on the user's extension including "e;"e;Follow Me"e;"e; and "e;"e;Do Not Disturb"e;"e;."e;
Yes Disable Internal Forward Unconditional This feature turns off the forwarding of internal calls for the user. It applies to Forward Unconditional only.
Yes DisableInternal ForwardBusy or No Answer "e;This feature turns off the forwarding of internal calls for the user. It applies to Forward on Busy and Forward on No Answer."e;
- call forward override Yes
- call forward external Yes
Call Identification
- Internal Calls Yes
- External PSTN and ISDN calls Yes
- Called Line Identification ? In IP Office, not supported fromISDN, but supported for QSIG and internal calls.
Call Inquiry Yes In IP Office, depending on the phone type, caller ID can be viewed via preselection or by scrolling through the buttons. On BCM, this is a user-invoked feature code, or caller ID can be viewed via preselection.
Call Log Yes Call Log Centralized Call Log on IP Office = 30 per user (10 per hunt group). In N*/BCM, there is no fixed max per user; it can be configured differently for each user.
Call Park
- with callback Yes
- with callback timer admin Yes Park Timeout
- with prefix administrable (including = nil) Yes IP Office dialing plan.
- call park retrieve Yes
- call park code increase to 25 Yes On IP Office, "e;unlimited"e; park spots.
- call park round robin No Applies to allocation of the limited park spots, which IP Office does not have.
Call Pickup - Directed
- Directed Yes Call Pickup Extn
- Group Yes Call Pickup Group Somewhat similar to BCM interface. Group Call Pickup answers a ringing hunt group call of which the user is a member. Does not pickup up non-hunt group calls to other members of the hunt group.
- TAFAS ? Call pickup any The IP Office feature is not tied to Night Service, but the BCM feature is.
Call Queuing ? Ringing LinePreferenceAnswers the call that has been waiting the longest. Default behavior on IP Office.
Call Retention No
Call Waiting (on analog stations) Yes
Calling Line Identification Yes
- multiple set appearances Yes In BCM, max. 30 (on M50 and M450R1) and 50 (on M450R5) sets display CLID before pickup
Calling Name Identification Yes
Camp-On (with callback) ? Camp on is a specialized version of transfer - where the transfer destination only alerts when he is free. Equivalent available.
Central Answering Position
- support of CAP modules on M7324 (no limit on number of sets with CAP modules supported) Yes DSS modules On M7324 set only; up to 2 CAP modules per M7324.
- support of KIM modules on T7316E M7324 (no limit on number of sets with KIM modules supported) Yes DSS modules On T7316E set only; up to 9 T24 per T7316E with added power supply, 4 per T7316E with no added power supply.
- administrable positions with extra capabilities (limited number of positions) Yes "e;IP Office generally allows a line appearances an all programmable buttons, so specific positions with extra capabilities are not needed.
Limit of 1024 buttons on expansion modules on IP Office. "e;
Class of Service ? User rights templates "e;No direct equivalent on IP Office. Typical use cases are linked to DISA and permissions
BCM has option to bypass Class of Services settings for a set with right credentials. IP Office does not support this, users will have to login with different user and rights. "e;
- dialing abilities ?
- line pool access ?
- feature access ?
- change via DISA or COS password YesAuthorizationcodes
Conference Conference Add
- tone on conference Yes Conference Tones
- 3 party No In IP Office all conference parties have the same rights and options
- consultation No This is the same as split conference - IP Office does not do that.
- force release a conference party Yes
- hold conference Yes In IP Office, the user can hold their place - no music on hold.
- split conference No IP Office allows to drop single parties based on phone used.
- transfer via conference, 1 party internal Yes Not entirely the same on IP Office but very similar
- transfer via conference, 2 external parties Yes Not entirely the same on IP Office but very similar.
- Ad-Hoc Conferencing (multiparty > 3 party) Yes IP Office has 64 parties per conf, max 128. BCM50 has 18 max and per conference; BCM450 has 124 max and per conference.
- Meet Me Conferencing Yes Conference Meet Me Equivalent service exists but scope of user interface varies from phone to phone. DTMF menu and control not available.
Professional CallRecording
- Professional Call Recording feature ? Recording on IP Office done with VM Pro. Manual and Automatic recording of all calls or a % of calls in a time period, for extensions or groups available. The output of recording is always voicemail. A third party app (Contact Store - external product name is witness) interworks with Call Recording - recording data file is handed to the application. Contact Store can retrieve the recording from the Voicemail storage.
- Automatic Recording Yes On IP office, based on route path, dest DN, Caller ID - for all calls or for a specified sample proportion.
- Manual Recording Yes
- Recording Output to Email Yes IP Office does this through Voice Mail Pro
- Recording Output to Server (for 3rd party apps) Yes This is done on IP Office with the Contact Store application
Dial-Attendant Set Yes Hunt Groups
- # of administrable sets ?
- administrable digit access ?
- external network DN ?
Dial External - Outgoing Line Identification ? In IP Office R6+ for
DMS100 trunks, user name can be sent.
Dial Intercom Yes "e;Dial intercom"e; on IP Office = automatic dialing + auto HF on BCM.
Dial Mode for lines - Pulse/Tone ? Pulse only supported in Russia on IP Office.
Dialtone Detection
- wait for dialtone ? On IP Office, doesn't actually detect dialtone; this is a configurable delay. In BCM, this is a user-invoked feature code.
Direct Station Select Buttons Yes User buttons
DISA ? Mobile twinning, one-x mobile lite, VMPRO Mobile Call Control can do some security checking via caller ID, and user can access dial tone via star code . VMPRO can do some DISA equivalent.
Distinctive Ringing Cadence (internal, external) Yes IP Office has 3: internal, external, and recall (callback on BCM).
Do Not Disturb Yes Do Not Disturb On/Off "e;In IP Office, DND makes the set busy for the purposes of CFB. In BCM, DND just stops the call from alerting audibly.
Different idle display on BCM and IP Office. "e;
Do Not Disturb Exception Add/Delete This feature adds a number to the user's "e;Do Not Disturb Exception Numbers List"e;. This can be an internal extension number or external ICLID. For further details see
Do Not Disturb On Busy ? "e;Assign only 2 call appearances (default is 3) and reserve one call appearance for outgoing calls only (Reserve Last Appearance feature).
In BCM, other features interact with DND Busy to provide special handling or tones to the caller. These are not present in IP Office."e;
Emergency Power Fail Transfer Yes
End-To-End Signaling
- short tones internal Yes
- short tones external Yes
- long tones internal No IP Office Server does not support long tones, BST on IP Office will no be able to generate long tones, some Avaya phones do support long tones
- long tones external No IP Office Server does not support long tones, BST on IP Office will no be able to generate long tones, some Avaya phones do support long tones
- long tones on external paging port No IP Office does not have a paging port.
Enhanced Restrictions and Overrides
- dialing filters ? Short codes (for sets) or Mobile Call Control (for trunks)
- alternate toll restrictions Yes ARS (alternate route selection)
- allow restriction of * and # Yes
External Line Access Code No
External Speaker ? IP Office uses an analog set port for paging. IP Office does not have a dedicated port for paging.
Flash Hook (Switch Hook Flash) Yes Flash hook Must be programmed on a button via System Administration.
Flexible Numbering Plan
- adminable individual dn's Yes
- adminable line pool codes ?
- adminable call park prefix code No Not applicable
- adminable `dial attendant' code ? Short code or hunt group
- only data calls dropped during change ? Not applicable
- changing dn lengths ? Not applicable. IP Office does not have a single DN length. Max up to 9 digits.
- outgoing translation table (routing codes) Yes Short codes
- digit absorption in routing codes Yes
Group Listening ? Group Listen
Handsfree Yes
- answerback Yes
- automatic Yes
- with mute capability Yes
Headset Yes Headset ToggleTogglesbetween the use of a headset and the telephone handset.
Hold
- Automatic Normal Hold Yes Auto Hold - configurable per user In IP Office, configurable - Auto hold or drop call
- Automatic Exclusive Hold No IP Office doesn't have exclusive hold
- auto hold on page No
- I-Hold/U-Hold/Mutual Hold Yes
- Exclusive Hold No IP Office doesn't support Exclusive Hold
- Held Line Reminder ? Hold Timeout IP Office does this partially. This feature rings the user back requesting them to unhold the held line. In BCM, if the user does not unhold the call, BCM will ring the prime set (it is on this last point that BCM and IP Office differ).
Hospitality Features
- Wakeup Alarm Yes This can be done on IP Office with VMPro.
- Room Status ? This can be done on IP Office with 3rd party hospitality applications.
- Room Occupancy ? This can be done on IP Office with 3rd party hospitality applications.
Host System Signaling Codes
- link, programmed release, pause, run/stop, timed release, wait for dialtone ? On IP Office, can enter pauses of fixed durations as part of speed dial but cannot define Start/Stop like BCM
- Access Control to Link (hook flash) ? Achieved by programming button/short codes only to users that require it.
- network transfer (PSTN, PSTN) Yes
Hot Line Yes Hotline Also called Hotline on IP Office. "e;?D"e; User Shortcode. No option to hotline after timeout.
Hunt Groups Yes Hunt Groups IP Office Hunt Group functionality is way more advanced than the BCM Hunt Group functionality.
- Silent Monitor on Hunt Groups ? Call Listen BCM core S/W supports SM only on hunt groups. A BCM application is needed to monitor other calls. IP Office core S/W can monitor any calls.
Intercom Key Assignment ? Call appearances BST will have two (2) call appearance by default, additional ones can be added by the administrator.
Language Choice for Set Yes In IP Office, must be programmed in administration for BST set. Can be changed on certain Avaya phones and 1100/1200 SIP Phones.
Last Number Redial ? LNR short code or redial button on phone
- Access Control to LNR No Achieved by programming button/short codes only to users that require it. But LNR can't be suppressed if it is driven in the phone with a hard button.
Line Button Relocation No
Line Names No
Line Pool(s) ? Line groups and Alternate Route Selection
- designation by letter No
- Line Pool BLF (outgoing) No
Line Types
- pool ?
- public ?
- private No line can be assigned to single user
Listen on Hold No
Manual Line Selection Yes
Market Profiles (Multiple) Yes System locale
Messages (set)
- Send Message No
- Message Waiting/Reply No
- "e;Message for you"e; clear No
Message Waiting Indicator (from analog and digital trunks and from voice mail) ? IP Office supports IP Office Embedded and PRO only, not external VM. Does not support MWI from PSTN. IP Office supports only one destination DN for a message waiting indication; BCM Voice Mail supports 6.
- on ATA (analog set adapter) ?
Multiple Line Appearances Yes
- Caller ID appearances on multiple sets Yes
Multiple Least Cost Routes - increased to 4 Yes Alternate Route Selection IP Office has more than 4.
Network Name Display (outgoing calling party name) ? IP Office R6+ on DMS-100 trunks only.
- set names up to 15 characters. Yes Set name is one string, not a combination of first and last name. 15 characters
- business names up to 15 characters long ? IP Office does not have a business name functionality, but in IP Office short codes could be used to add business name to outgoing calls. Overall length can not exceed 15 characters
- multiple business names for multi-tenant systems ?
- set and hunt group names up to 15 characters long Yes
On Hold Treatment (Music,Silence,Tones) ? "e;IP Officehas a music port.
Other than that, it can play a short tone or music clips over and over. Silence must be recorded and played as a tone.
No music on hold over IP on IP Office"e;
Yes Busy On Held When on, busy on held returns busy to new calls when the user has an existing call on hold. This feature is useful when a user does not want to be distracted by an additional incoming call when they have a call on hold.
"e;Music on Hold Sources
- MoH port
- IP Music source"e; ? IP Office supports one external MoH port and 3 internal recorded files.
On Hook Dialing
- standard dial Yes
- automatic dial Yes
- predial Yes Enbloc dialing
Paging Yes Paging No page all function on IP Office, instead page to a hunt group with all users; a hunt group with all user will created by default
- programmable time-out No
- auto hold on page No
- programmable page tone on/off No
- internal multiple zones ? On IP Office, use hunt groups to achieve paging to multiple zones.
- external speaker ? On IP Office, use analog set port as paging speaker - no contacts for signaling, use VOX on PA or add-on
Pre-Selection/Call Screening Yes In IP Office, must be configured for the user.
Prime Line ? Idle Line Preference
Prime Set Call Capture The IP Office can be configured to achieve some of the same functionality. No programmed by default on IP Office.
- assign a prime set to a trunk or target line No
- call forward transfer to prime set No
- callback extension to prime No
- default ringing No
- delayed ring transfer No
- DND selective call forward No
- DND transfer to prime set No
- HLR extension to prime set No
- overflow call routing No
Priority Call Yes
Privacy on Lines ? In IP Office, privacy/intrude status configured
per user rather than per trunk
Privacy Control ? Privacy button In IP Office, button must be configured by admin.
Pulse to Tone Conversion No
Q&Z Administration No IP Office does not support any current phones with Q&Z labeled on 0.
Q&Z default No IP Office does not support any current phones with Q&Z labeled on 0.
Release Yes IP Office users can reject an alerting call by deflecting the call to voice mail by pressing the Release button.
Record a Call
- Record to Voice Mail Yes This is the Silent Record A Call feature in BCM. IP Office also records call with Voicemail Pro
- Record to file with SFTP transfer No This is the Silent Record A Call feature in BCM.
- Announced Record a Call Yes This is the Silent Record A Call feature in BCM. Option for announced or silent available on Voicemail Pro based recording
- Silent Record a Call Yes This is the Silent Record A Call feature in BCM.
Option for announced or silent available on Voicemail Pro based recording
Remote Access DNs Mobile call control/1-X Mobile
- target line DNs ? Could be implemented with Hunt Groups
- DISA DNs No Similar functionality available on Voicemail Pro with custom call flow.
- auto DNs No
- change target line DN length No
Remote Access Features Many/most IP Office features available
- page feature ?
- dial target lines ? IP Office doesn't have target lines.
- line pool access No IP Office doesn't have line pools.
Ring Again
- On Busy Telephone Yes Callback
- On Busy Line Pool No
- On No Answer No
Ringing Call
- external call presentation on intercom keys Yes "e;IP Office usually presents external calls on intercom (except for IP Office private lines).
BST: IP Office display is different, 7316E will allow to "e;"e;Ignore"e;"e; or send calls to VM (ToVM). Release button will send call to VM. "e;
- second call busy treatment on intercom keys Yes In IP Office, would need to configure 2 call appearances, one of which is outgoing only.
Ringing Line Preference Yes Delayed ring never/Delayed ring preference
Saved Number Redial ? In IP Office, could use call history.
Selective Line Redirection
- redirect to network DN Yes Short code as destination on an incoming call route
- redirect to PSTN Yes
- redirect to private network Yes
- with busy route extend to prime set Yes Alternate Route Selection or fallback on the ICR
- with "e;Drop Call"e; through Key Inquiry No
Server Time Synchronization Yes Uses RFC868.
Service Modes ? No direct equivalent. Some features in IP Office that cover some requirements are Time Profiles per HG and Night Service.
Set and Hunt Group Names Yes In IP Office, users (not sets) and HGs have names.
Set Speed Dial ? Directory "e;On IP Office BST users can program presonal speed dials with F*4 and use them via F0.
In addition, the M7000 and BST set users can leverage the IP Office Directory functionallity which will provide access to internal numbers, hunt group numbers, personal directory entries and system directory entries.
BST user can add a Directory button to their set through F*3; after pressing F*3 they can select from a number of available features including Directory.
On digital sets with two line display the user can also press a Call Appearence button (Intercom), the set will label one of the softkeys with "e;"e;Dir"e;"e; for Directory.
The user can scroll through the Directory using the volume bar. "e;
- facility designation No
Software Keys Yes License Keys
System Speed Dial ? Directory "e;System speed dial functionality can be achieved through the IP Office system directory.
The IP Office Directory functionallity which will provide access to internal numbers, hunt group numbers, personal directory entries and system directory entries.
BST user can add a Directory button to their set through F*3; after pressing F*3 they can select from a number of available features including Directory.
On digital sets with two line display the user can also press a Call Appearence button (Intercom), the set will label one of the softkeys with "e;"e;Dir"e;"e; for Directory.
The user can scroll through the Directory using the volume bar. "e;
- facility designation ? Could be achieved with short codes that specify specific line groups (that could contain only one trunk)
- restriction override capability No
- naming outgoing digits (hides the digits from the user) ? IP Office does not hide digits.
- alpha tagging Yes
System-Wide Call Appearance (SWCA) Yes Park call "e;appearances"e;
Tandeming in a private Network (Basic) Yes
Target Lines ? In IP Office, could be configured with HGs (similar
feature exists in Partner mode)
Telephone Admin Lock ? User rights templates and user short codes. In IP Office, this does not block the menu items on sets.
Time-of-Day Route Selection Yes Alternate Route Selection
Time/Date Display Yes
- Background Yes
- User Invoked Transient No
- User Invoked Permanent No
Transfer
- Immediate Yes Different user interaction between BCM and IP Office.
On IP Office calls need to be joined as last step.
- with Announcement Yes
- with Callback Yes Transfer Return
- via Conference Yes
Trunk Answer From Any Station (TAFAS) Yes In IP Office, this can be invoked any time, not just for Service Modes/Ringing Service trunks.
User Programmable Feature Keys ? "e;BST: User programmable features keys are supported on IP Office.; can be restricted through login code for user.
In IP Office, the Self-Admin button can be added to a set; some features can be programmed only via System Admin."e;
Voice Call - manually invoked Yes Dial Direct/ Automatic Intercom/Dial Intercom
Voice Call Deny No
Volume Control Yes
Wait for Dialtone No
Private Networking Features
MCDN networking No
- Basic Call No
- Calling/Called Party Number No
- Calling/Called Party Name No
- Message Waiting Indication (MWI) No
- Trunk Anti-Tromboning (TAT) No
- Trunk Route Optimization (TRO) No
- Network Call Redirection No
- Camp-on No
- MCK/MIK support No
- TAT support expansion to AA, CCR, CallPilot & IVR No
UK DPNSS No
Q.Sig networking via PRI IP Office supports in all territories (T1/E1)
Basic Call Yes
Calling/Called Party Number Yes
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