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Cisco Unified Communications Manager Business Edition
© 1992-2009 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information. Page 1 of 8
Cisco Unified Communications Manager Business Edition
Cisco® Unified Communications solutions unify voice, video, data, and mobile applications on fixed and
mobile networks, enabling easy collaboration every time from any workspace.
Cisco Unified Communications Manager Business Edition is an easy-to-manage solution that integrates the benefits
of media processing (for voice and video calling and mobility) and unified messaging on a single appliance.
Consolidating these applications on a single server creates a cost-effective solution that is simple to set up, manage,
and use, thereby lowering total cost of ownership (TCO) and providing a smooth migration from older, outdated
telephony systems to unified communications.
Cisco Unified Communications Manager Business Edition is designed to deliver enterprise-level unified
communications and collaboration performance to your employees to help you serve your customers and achieve
your long-term business goals. Cisco Unified Communications Manager Business Edition is designed for mediumsized
organizations with smaller IT staffs and provides investment protection with the capacity to grow to up to 500
employees and 20 total sites (19 remote sites).
Cisco Unified Communications Manager Business Edition Version 7.1 incorporates many capabilities specifically
designed to meet the needs of medium-sized businesses for improved collaboration across the value chain.
Cisco Unified Communications Manager Business Edition consists of the following foundational elements:
● Cisco Unified Communications Manager Version 7.1, including Unified Mobility features
● Cisco® Unity Connection Version 7.1
● Cisco MCS 7828 Unified Communications Manager Business Edition Appliance
Cisco Unified Communications Manager Business Edition is based on the Cisco Unified Communications appliance
platform model. Cisco Unified Communications Manager Business Edition supports the world-class Cisco Unified
Communications Manager media-processing (voice and video calling and mobility) engine and Cisco Unity
Connection unified messaging application. The applications are preloaded on the highly reliable one-rack unit (1RU)
Cisco media convergence server platform. The software preloaded on the server consists of a single firmware image
that includes the underlying server OS as well as the media processing and unified messaging applications. By
using a common set of system management and serviceability tools across the OS and the applications, the Cisco
Unified Communications Manager Business Edition platform provides a consistent interface to streamline the
ongoing management and operation of the system.
The Cisco Unified Communications Manager 7.1 software is the media processing engine of Cisco Unified
Communications Manager Business Edition. Cisco Unified Communications Manager extends telephony features
and capabilities to packet telephony network devices such as IP phones, media processing devices, voice-over-IP
(VoIP) gateways, and multimedia applications. Additional services such as multimedia conferencing, collaborative
contact centers, and interactive multimedia response systems are made possible through Cisco Unified
Communications Manager open telephony APIs.
Cisco Unified Communications Manager has a suite of integrated voice tools and utilities, including the Cisco Unified
Communications Manager Attendant Console, an impromptu conferencing application, the Cisco Bulk Administration
Tool, the Cisco Unified Communications Manager Call Detail Records (CDR) Analysis and Reporting Tool, the Cisco
© 1992-2009 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information. Page 2 of 8
Unified Communications Manager Real-Time Monitoring Tool, and the Cisco Unified Communications Manager
In addition to the standard call-processing features, Cisco Unified Communications Manager software includes
features that improve the productivity of mobile employees when they are out of the office. Called Cisco Unified
Mobility, this feature set provides a single business voice mailbox and a single-number-reach application that
intelligently manages, filters, routes, and connects calls between a worker’s IP desk phone and mobile cellular or
Cisco Unity Connection 7.1 is the unified messaging application in Cisco Unified Communications Manager
Business Edition. Cisco Unity Connection transparently integrates messaging and voice-recognition functions with
Cisco Unified Communications Manager Business Edition to provide continuous global access to calls and
messages. Cisco Unity Connection advanced convergence-based communication services allow you to use naturallanguage
voice commands to place calls or listen to messages in hands-free mode and to check voice messages
from your desktop, either through integration with your email inbox or using a web browser. Cisco Unity Connection
also provides robust automated-attendant functions, including intelligent routing for incoming calls and easily
customizable call-screening and message-notification options.
Features and Benefits
Cisco Unified Communications Manager Business Edition inherits all the core features and functions of the Cisco
Unified Communications Manager and Cisco Unity Connection applications. A selection of these core capabilities
are described here. For more detail, please refer to:
● Cisco Unified Communications Manager Version 7.1 data sheet:
● Cisco Unity Connection Version 7.1 data sheet:
Medium-sized businesses can save money, reduce power consumption, and use less space by reducing the number
of communications servers required. Deploying fewer servers saves money on electricity and cooling and saves rack
space in the equipment room, wiring closet, or data center. In addition to saving money, using less equipment and
power also supports a company’s green initiatives and goals for protecting the environment.
In addition to standard telephony features such as call coverage, call transfer, call waiting, hold, conference, park,
and pickup, Cisco Unified Communications Manager Business Edition delivers a powerful set of telephony features
for medium-sized businesses: for instance, intercom with whisper page, do not disturb, hold reversion, immediate
divert to voicemail, and hunt groups.
● Session Initiation Protocol (SIP) support: SIP support is available in Cisco Unified Communications Manager
with support of line-side devices, including IETF RFC 3261–compliant devices available from Cisco and other
manufacturers. The broad range of Cisco SIP-compliant devices includes the Cisco Unified IP Phone 7905G,
7906G, 7911G, 7912G, 7940G, 7941G, 7941G-GE, 7942G, 7960G, 7961G, 7961G-GE, 7962G, 7965G,
7970G, 7971G-GE, and 7975G, and Cisco Unified SIP Phone 3911.
● Cisco Unified IP Phone 7931G multi-button lighted line key support: In addition to the full portfolio of Cisco
Unified IP Phones, Cisco Unified IP Communicator, and Cisco Unified Personal Communicator, Cisco Unified
Communications Manager Business Edition supports the Cisco Unified IP Phone 7931G. This phone
provides functions that are commonly needed in small and medium-sized business (SMB) environments. It
provides 24 lighted line keys and 4 interactive softkeys that guide you through call features and functions. In
addition, it provides hard hold, redial, and transfer keys to facilitate simple and rapid call handling.
© 1992-2009 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information. Page 3 of 8
● Call Admission Control (CAC): CAC helps ensure that voice quality of service (QoS) is maintained across
constricted WAN links, and it automatically diverts calls to alternate public-switched-telephone-network
(PSTN) routes when WAN bandwidth is not available. A web interface to the configuration database allows
remote device and system configuration. HTML-based online help is available for users and administrators.
Now medium-sized businesses can save significant costs by using their IP WAN connections for their site-tosite
calling instead of using more expensive PSTN trunks.
● Powerful Cisco Unified Mobility capabilities: Cisco Unified Mobility provides powerful capabilities previously
available only to larger organizations. Cisco Unified Mobility provides the capability to have up to four devices
ring when a call comes into a user’s IP phone. Whether you are working from home or in a hotel room while
traveling for business, your calls can now follow you anywhere. Cisco Unified Communications Manager also
supports dual-mode devices, benefiting customers who have mobile employees who need to move between
campus wireless and external cellular network environments. These devices can manually hand calls from a
cellular Global System for Mobile Communications (GSM) network to an IEEE 802.11–based wireless LAN.
Wireless phone support is also included for Cisco Unified Wireless IP Phone 7921G and 7925G.
Cisco Unified Communications Manager Business Edition includes a powerful voice-messaging system, Cisco Unity
Connection, which provides many advanced capabilities that can be customized to increase individual and team
productivity. Employees can personalize communications options and interact with the system to manage calls and
messages in the way that is most comfortable and convenient for them.
The flexible user interface makes messaging more efficient for both intensive and occasional voicemail users. For
example, the telephone user-interface (TUI) and touchtone mappings for each user can be customized to make
migration from traditional voicemail systems much easier. The new visual message locator allows users to use the
display of the Cisco Unified IP Phone to view, search for, and sort voice messages. Using softkeys on the phone, the
user can view and play back all messages, new messages, and messages from a specific subscriber or outside
● Personal Web administration: Cisco Unity Connection allows users to customize their personal settings from
a web browser using the Cisco Unity Connection Assistant, a dynamic interface in the browser-based Cisco
Personal Communications Assistant (PCA). Users can quickly and easily establish or change personal
settings such as their voicemail options, security codes, personal distribution lists, and message-delivery
options. Users can also use the web administration interface to define and manage personal call-transfer
rules to customize the delivery of incoming calls based on caller, time of day, or calendar status.
● Powerful desktop message access (optional): Cisco Unity Connection offers an integrated messaging option,
bringing voice messages to your Internet Mail Access Protocol (IMAP) desktop email inbox. Building on your
existing messaging infrastructure and IMAP e-mail clients, Cisco Unity Connection desktop messaging
access provides simple, native access to voicemail from nearly any email client.
● Web access to voicemail (optional): The optional Cisco Unity Connection Inbox, a message-access console,
provides a dedicated voicemail inbox on the desktop. With the Cisco Unity Connection Inbox, you can
immediately visually prioritize your voice messages by username or caller ID, date, subject, or other field and,
with a single click, play the message that you want to hear directly on your PC. In addition, the Cisco Unity
Connection Inbox provides a natural, easy-to-use visual interface for creating, replying to, and forwarding
voice messages and for managing and using voicemail distribution lists.
● Voice-activated user interface (optional): To increase the productivity of mobile workers, Cisco Unity
Connection offers an optional natural and robust voice-activated user interface. This interface allows you to
browse and manage your voice messages and to call other Cisco Unity Connection users or personal
contacts with simple, natural voice commands.
© 1992-2009 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information. Page 4 of 8
● Cisco Unified Communications Manager Business Edition software suite is supported on the Cisco MCS
7828 Unified Communications Manager Business Edition Appliance. For more information, please refer to the
data sheet located at:
Table 1 lists the system capacities supported by Cisco Unified Communications Manager Business Edition. For
detailed design guidance, please refer to the Solutions Reference Network Design (SRND) guides located at
Table 1. System Capacity
Maximum number of users 500
Maximum number of mailboxes and voicemail ports 500 mailboxes and 24 voicemail ports
Number of remote sites 20 (centralized call processing, with Cisco Unified Survivable Remote Site
User and Administrator Features
For a summary of user and administrator features, please refer to the Cisco Unified Communications Manager 7.1
and Cisco Unity Connection 7.1 data sheets.
Cisco Unified Communications Manager Business Edition Release 7.1 adds numerous capabilities to the product.
Some of the main features are described here.
For more details, please refer to:
● Cisco Unified Communications Manager Release 7.1 data sheet:
● Cisco Unity Connection Release 7.1 data sheet:
● Support for the following new telephony features has been added to enhance the user experience: directed
call pickup, do-not-disturb call reject and call-forward-all loop prevention.
● Users can now browse their Microsoft Outlook calendar, Cisco Unified MeetingPlace® meetings, or Cisco
Unified MeetingPlace Express meetings by simply calling into the voicemail system and performing the
Review start time, duration, subject, organizer, invitees, and body
Listen to events for today or for any day in the future
Join a Cisco Unified MeetingPlace Express meeting
Schedule and join a reservation-less Cisco Unified MeetingPlace Express meeting
Accept, decline, or cancel a Microsoft Outlook appointment
Send a voicemail to the organizer or to all participants of an event
● Users who employ a Microsoft Outlook email client to review their voice messages now can play their
voicemail messages through an integrated player enabled by a plug-in instead of having to launch a media
© 1992-2009 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information. Page 5 of 8
● Cisco Unified Communications Manager Business Edition now supports Lightweight Directory Access
Protocol (LDAP) synchronization and authentication. The application can now synchronize with corporate
directories to allow easy user lookup, provisioning, and authentication.
● The import-export tool has been updated to allow administrators to export the complete set of Cisco Unified
Communication Manager data, making it easier to copy the configuration onto another device for testing and
● Currently Cisco Unified Communications Manager Business Edition supports up to 20 Cisco Unified SRST
sites using a centralized call-processing model. The new release introduces support for a multi site
distributed call-processing deployment model that allows connection of an autonomous Cisco Unified
Communications Manager Business Edition system to other autonomous Cisco Unified Communications
Manager Business Edition sites or autonomous Cisco Unified Communications Manager clusters through
inter cluster or SIP trunks or to Cisco Unified Communications Manager Express sites with H.323 or SIP
trunks, in a manner that is consistent with the maximum number of voice gateways and trunks supported in a
Cisco Unified Communications Manager Business Edition System.
● This release facilitates hardware and license migration paths that allow customers who have outgrown the
capacity on the Cisco Unified Communications Manager Business Edition platform to migrate to the
standalone Cisco Unified Communications Manager and Cisco Unity Connection products to enable scaling
beyond 500 users. Please refer to the Ordering Guide for more details.
Cisco Unified Communications Manager Business Edition supports the following core languages for user locales, the
voicemail TUI, and administration the GUI:
● Arabic (no Text to Speech [TTS] support)
● Chinese (Mandarin TUI with simplified and traditional Chinese GUI)
● English (U.S., U.K., and Australian, but no Australian TTS support)
● French (European and Canadian)
● Portuguese (Brazilian)
● Russian (no TTS support)
● Spanish (European and Latin American)
In addition to these languages, Cisco Unified Communications Manager supports the following user localizations:
Norwegian, Greek, Hungarian, Polish, Catalan, Croatian, Bulgarian, Slovak, Czechoslovakian, Slovenian, Romanian,
Serbian, and Hebrew.
The following network localizations (tones and cadences) are supported: Argentina, Australia, Austria, Belgium,
Brazil, Canada, China, Colombia, Cyprus, Czech Republic, Denmark, Egypt, Finland, France, Germany, Ghana,
Greece, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Jordan, Kenya, Korea Republic,
Lebanon, Luxembourg, Malaysia, Mexico, Nepal, Netherlands, New Zealand, Nigeria, Norway, Pakistan, Panama,
© 1992-2009 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information. Page 6 of 8
Peru, Philippines, Poland, Portugal, Russian Federation, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa,
Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Kingdom, United States, Venezuela, and Zimbabwe.
Application and phone software licenses are enforced. The system manages the maximum number of devices that
can be provisioned.
● Each device (Cisco Unified IP Phone, desktop-client-based soft phones, third-party devices, and video
devices) provisioned in the system corresponds to a number of device-license units (DLUs), depending on its
capabilities; the total number of units is managed by the Cisco Unified Communications Manager application
to determine capacity.
● DLUs must be purchased to cover the total number of devices connected to the Cisco Unified
Communications Manager media processing application.
● Third-party SIP devices require DLUs for operation by the Cisco Unified Communications Manager media
● A user-based licensing model is available through Cisco Unified Workspace Licensing Business Edition
licenses, and DLUs are included in these licenses to cover each user’s access to the Cisco Unified
Communications Manager media processing application.
The Cisco Unified Communications Manager Business Edition offering is for new installations only. However, a
migration path is supported that provides investment protection to a standalone enterprise-class deployment of
Cisco Unified Communications Manager and Cisco Unity Connection for a business that grows beyond the 500-user
capacity of Cisco Unified Communications Manager Business Edition .
Cisco Unified Communications Manager Business Edition can now be ordered by two different methods: by the
traditional method or as part of a new workspace bundle.
Workspace Bundle Method
The Cisco Unified Communications Manager Business Edition Workspace Bundle packages the traditional base
platform along with 50 Cisco Unified Workspace Licensing Business Edition licenses, including the Cisco MCS 7828
Unified Communications Manager Business Edition Appliance hardware; Cisco Unified Communications Manager
Business Edition software; Cisco Unified Presence software; your choice of Cisco Unified Personal Communicator,
Cisco Unified Communications Integration for Microsoft Office Communicator, or Cisco Unified IP Communicator
with Cisco Unified Video Advantage software; and all the client, server software, Advanced Cisco Unity Connection
user licenses, and Cisco Unified IP Phone licenses for these first 50 users to facilitate consistent deployment of
multiple applications to their workspaces. Cisco Unified Workspace Licensing Business Edition includes licenses for
presence, mobility, basic and advanced voice messaging, phones, and media processing.
To order, select the top-level part number (CMBE-WRKSP-BDL) and then select from the options in Table 2.
Table 2. Ordering Information: Workspace Bundle Method
Product Number Description
MCS7828I3-K9-WL CUCMBE, 7828-I3 appliance, CUWL BE 50 Users
MCS7828H3-K9-WL CUCMBE, 7828-H3 appliance, CUWL BE 50 Users
In addition to the initial 50 users included in the workspace bundle, users can be added with an add-on part number
(CUCM-BE-WL), which supplies additional Cisco Unified Workspace Licensing Business Edition licenses.
© 1992-2009 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information. Page 7 of 8
Complimentary licenses for required Cisco Unified Communications Essential Operate Service (ECD) provide
maintenance and minor updates. Cisco Unified Communications Software Subscription (UCSS) is also available.
You can order Cisco Unified Communications Manager Business Edition by the traditional method using a single
top-level part number. The top-level part number allows you to configure the entire system, including hardware,
software, and user licenses.
Organizations can select one of the base packages. The Cisco Unified Communications Manager Business Edition
base package bundles the Cisco MCS 7828 Unified Communications Manager Business Edition Appliance with a
preloaded software suite and seat licenses for the first 50 users. The seat licenses included in the base package
cover the server licenses, voice mailboxes, and ports needed for the initial system. Note that these seat licenses do
not cover phone or additional end point device licenses.
Organizations can then add more users by selecting the appropriate quantities of user packages, available in 10- or
50-seat increments, up to the total number of users. The add-on user licenses cover the server licenses, mailboxes,
and ports and are cumulative.
Device licenses can be added for phones and other messaging options for advanced users under the top-level part
Cisco Unified Communications Manager Business Edition is available only on Cisco MCS 7828 Media Convergence
Table 3 lists the part numbers for ordering Cisco Unified Communications Manager Business Edition.
Table 3. Ordering Information: Traditional Method
Top-Level Part Number Options Description
CUCM7-BE Unified Communications Manager 7.X - Bus Ed - Top Level
MCS7828I3-K9-BE7 Unified CM BE, 7828-H3 appliance, 50 seats
MCS7828H3-K9-BE7 Unified CM BE, 7828-I3 appliance, 50 seats
CUCM-BE7-10USR Unified Com Mgr BE 7.X - Seat Licenses - 10
CUCM-BE7-50USR Unified Com Mgr BE 7.X - Seat Licenses - 50
LIC-DL-CM-10 Unified CM Device License - 10 units
LIC-DL-3PTY-10 Unified CM Third-Party Device License - 10 units
UNITYCN7-ADV-USR One Unity Cxn Advanced Option - IMAP, Inbox, ASR, and TTS
Cisco Unified Workspace Licensing
This product can be licensed as part of the Cisco Unified Workspace Licensing program. Please visit
http://www.cisco.com/go/workspace_licensing for more information on Cisco Unified Workspace Licensing Business
Edition, and to determine whether Cisco Unified Workspace Licensing is right for you.
To place an order, contact your local Cisco representative; visit the Cisco Partner Locator tool on the Cisco website
Partner Locator - Cisco Systems and search on Advanced Unified Communications or on Cisco Authorized Business
Edition Reseller to find a certified unified communications partner in your local area.
© 1992-2009 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information. Page 8 of 8
Cisco Unified Communications Services
Cisco Unified Communications Services allows you to accelerate cost savings and productivity gains associated with
deploying a secure, resilient Cisco Unified Communications solution on your network. Delivered by Cisco and our
certified partners, our portfolio of deployment and technical support services is based on proven methodologies for
unifying voice, video, data, and mobile applications on fixed and mobile networks. Our unique lifecycle approach to
these services can enhance your technology experience to enable powerful new ways to collaborate with coworkers,
partners, and customers across any workspace to accelerate business advantage.
To learn more, please visit www.cisco.com/go/ucservices.
For More Information:
For more information about Cisco Unified Communications Manager Business Edition, please visit
For more information on Cisco’s complete solution offering for Small and Medium Sized Business, please visit:
Cisco channel partners and resellers looking for ordering information should refer to the Cisco Unified
Communications Manager Business Edition ordering guide available with log-in to the Cisco partner site:
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