Nortel BCM 50 VoIP business phone system
VoIP Business Phone
BCM 50 is
an all-in-one, affordable platform for converged voice and data communications
for small to medium business with 3 to 20 stations, yet scalable to serve more
than 40. The BCM 50 provides advanced capabilities such as robust telephony
features, voice messaging and unified messaging, IP networking, internet
access, contact centers with skills-based routing, and IP telephony.
With an
easy-to-use and highly flexible architecture, the BCM 50 enables small sites to
benefit from convergence capabilities that were previously only available to
much larger organizations.Key FeaturesAffordable converged voice and data, all
in one package. Perfect for businesses with 3 to 20 users, yet scalable to
serve more than 40. Simple to use, install, and maintain. Simultaneously
supports a choice of digital and IP telephone sets.
Full
features & benefits
The
affordable BCM 50, scaled for small sites, comes pre-loaded with hundreds of
features and a full suite of integrated applications. As your business grows
and its needs evolve, you can activate more capabilities just by entering a key
code. One of the Industrys Largest Portfolio of Telephony Features: More than
200+ in all, lets you process calls with exceptional reliability, efficiency
and flexibility.
You can be sure that all callers receive prompt, professional
treatment. Employees enjoy convenience, productivity and control features that
reduce phone tag and frustration. For example, the system can put a call on
hold to page a person, who can then pick up the call from any extension. Voice
Messaging: Enables callers to leave important information on a mailbox for a
selected user, department or groups of users. The system adds call information,
such as calling line ID, time and date of the call and priority level.
Employees can record their own personalised greetings and enjoy
password-protected access to their messages from anywhere. Mailboxes are
virtually unlimited, as the BCM 50 provides 100 hours of message storage. Automated
Attendant: Answers calls 24 hours a day with your personalised greetings and
routes calls to the right people, departments or voice mailboxes according to
time of day, day of week, holiday schedule and calling line ID. The routing
logic can include multiple levels, so callers can self-direct to exactly the
right destination.
Unified Messaging: Converges voice, fax and email messages
onto users PCs or laptops, to be managed by one standard application, such as
Microsoft Outlook or Exchange. This convenience can be a real time-saver,
especially for users with heavy call volume. Convergence of Services over IP:
Supports powerful new e-business applications that improve operations and
customer service, cost-effectively extend network services to remote workers,
increase portability, simplify moves and changes, and eliminate toll charges
for site-to-site calls.
Universal Internet Access: Gives authorized users
access to the company intranet or the Internet. Optional security features such
as authentication, encryption, firewall and virtual private networks (VPNs)
provide safe connectivity among business sites and for mobile or home-based
employees. Call Center: Distributes incoming calls among
up to 10 active agents or designated employees, to create an order desk,
reservations department, customer service group or technical support center.
Calls can flow into two queues aligned with agent skills, so callers have an
express lane to the right destination, and agents can give the best possible
service. Computer Telephony Integration (CTI): Enables you to use third-party,
PC-based applications to control telephone services, such as a click-to-call
company directory or automatic screen pops of a customers account status
alongside a customers call. Its simple to activate, set up and manage these
applications from any workstation that has LAN or Web access, using a standard
management application called Element Manager and Start up Profile.
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