What is Voice Over IP?
Stunningly simple and surprisingly
affordable, Voice over Internet Protocol is becoming a popular option for small
Voice over Internet Protocol (VoIP) uses
the Internet to make and receive phone calls. Users can experience a range of
services, including the ability to call from a traditional handset in some
service plans and even the option to use a mobile device. Different VoIP
providers offer different sets of services, so be sure to check with your
service provider before deciding.
VoIP users require a broadband Internet
connection, traditional phone unit with adapter or VoIP-enabled phone unit, and
Because of the relative ease of set-up and
the affordability of the service, VoIP has been gathering users from small
business applications along with private customers. Small businesses are
turning to private Internet networks to run their VoIP services, however, which
affords more security than use over a public network.
There are a number of benefits to VoIP to
Web and video conferencing
Easy growth capabilities
Simplification of operating
costs and management roles
Use of a single network for the
entire phone system
Ease-of-access (i.e. phones can
be accessed anywhere there’s a broadband connection)
Of the main competitors to VoIP is unified
communications. Unified communications systems feature more benefits and
features than most VoIP set-ups, drawing in all forms of communication from
anywhere, anytime and from any device. This delivers faxes, email transmissions
and even voicemail to one “unified” location in your phone system.
The world of VoIP is evolving to meet new
small business needs and there are many systems that feature the benefits of
unified communications with the cost-effectiveness of Voice over IP. With the
industry constantly moving forward, it can be hard to know what’s what. For
more information on VoIP and its potential benefits for your company, contact
your local service provider.
How to choose the right phone System for your business?
When it comes to choosing the right phone
system for your business, you need to assess your needs and
be aware of what’s available on the market. With that information on your side,
you can make an informed choice.
Assessing your needs is the process of
establishing exactly what it is you’re going to need in your business.
Start by establishing:
If you need individual
extensions for each employee, complete with voicemail
If you need mobile solutions
for each employee, such as a smartphone
· How many employees you have and how many employees you anticipate having over the
Whether or not you have any
If you require fax capabilities
Once you have answered some critical
questions about your needs, you can start finding solutions.
For small offices, a popular solution is
VoIP (Voice over Internet Protocol). This is an Internet-based solution that is
generally very affordable. Companies using VoIP must ensure that they have a
reliable broadband connection and sufficient bandwidth, of course.
Another popular solution is PBX (Private
Branch eXchange). These systems are more costly than their VoIP counterparts,
but they are more ideal for medium-to-large businesses because they offer more
features and capabilities. They also often include auto attendant features and
switching capabilities, which allow users to “switch” calls to other lines
within the phone network.
There is also virtual PBX. As you might
imagine, this is related to PBX and allows users to test the lines they already
have for the most viable solutions. There are a number of market options that
offer virtual PBX features, like auto attendant and call forwarding along with
a toll free number option and voicemail.