Avaya IP 406 v2 Office IP PBX Phone System Item #9708 MFR SKU 700359946 Description: The Avaya IP Office IP406 V2 Office is the new 406 hardware. The IP Office IP406 V2 Office base unit is 19" rack mountable. Optional internal upgrades allow for the support of up 12 x V.90 modem calls and a 5, 10, 20 or 30-channel Voice Compression Module (VCM). The VCM module supports 4, 8, 16 or 24 simultaneous Voice over IP sessions. These can be used for either providing networking between sites over a Wide Area Network or supporting IP Telephones and Soft phones. An IP extension only uses the compression module whilst on a call to a non-IP extension/line. Hence, it is possible to support more extensions than the capacity of the VCM. Through support of up to six external Expansion Modules, IP406 V2 can be enhanced to support a mixture of Analog, Digital or IP Handsets to maximum of 190. Avaya IP Office is an all-in-one solution specially designed to meet the communications challenges facing small and medium sized businesses. Due to its modular design, the solution can scale from 2 to 360 extensions to meet the needs of home offices, standalone businesses, and networked branch and head offices. Built on the latest advancements in converged voice and data technology, small to mid-sized businesses can benefit from many of the advantages sophisticated communications deliver to enterprise operations. IP Office supports a wide range of telephones but the 5400 series Digital phones and the 5600 series IP phones have been specifically designed to work with IP Office and provide small and medium sized businesses with a choice of solutions to meet business efficiency and customer service requirements. What's New With This Release Phase 3 completes the release of IP Office 3.0 and provides key system functionality and a much wider range of supported phones (digital and IP) to provide maximum flexibility and choice for the end user. The introduction of support for a new applications - ContactStore Search & Replay - and enhancements to applications such as Phone Manager, Conferencing Center and SoftConsole provide opportunities for end user productivity improvements. Business Benefits * Total voice and data communication solution for small and mid-sized businesses. Avaya IP Office 406 * Functions as a traditional phone system or an IP Telephony Server. Avaya IP Office 406 * Supports both single locations and multi-site networks. Avaya IP Office 406 * Basic call center and voice messaging capabilities are built-in. Avaya IP Office 406 * Scalable as business needs grow. Avaya IP Office 406 * Protects current investments in communications. Avaya IP Office 406 Avaya IP Office can easily scale up to 360 endpoints (IP Office 412) with more than 200 analog and digital trunks (up to 96 trunks; 192 analog trunks) giving small and medium size businesses room to grow. Neobits, Inc.: Small Business PBX Phone Systems The Avaya IP Office platform comprises 3 models: IP Office - Small Office Edition; IP403 (now discontinued); IP406; and IP412. The IP403, IP406 and IP412 platforms can have expansion modules added to them to match the requirements of a growing business. The IP Office - Small Office Edition is a compact platform specifically designed to meet the needs of home offices and very small business. In a single unit it provides a PABX with capabilities to support Auto Attendant, Voicemail, broadband access, a wireless access point, and VPN tunneling. VCM compression is included as standard to support IP extensions or provide IP trunks back to a head office. The IP Office - Small Office Edition supports a maximum of 28 extensions; the IP403 supports a maximum of 100 extensions; the IP406 (V2)supports a maximum of 190 extensions; the IP412 supports a maximum of 360 extensions. Avaya IP Office IP406 V1 Office Supports 6 Expansion Modules providing a combination of up to 180 analog and digital extensions, with capacity for 8 analog trunks or 2 digital trunk (48 T1 channels or 60 E1 channels). Additional analog trunks can be provisioned using the IP400 Analog trunk 16 module. Features include 20 optional voice compression channels, 8 port Layer 2 switch, and 24 data channels. Data channels are used for Routing, RAS and Voicemail applications. V2 replaces V1. Avaya IP Office IP406 V2 Office Similar to the IP406V1 but adds 8 Digital Station ports (DS), 2 analog phone ports, a compact flash memory card socket for optional embedded voicemail. The 8 Ethernet ports are switched (Layer 2). The serial port is changed to a 9-pin serial port and the trunk interfaces can include a dual-PRI in slot A. All IP Office models support common software, telephones, and applications. Avaya IP Office delivers full voice functionality with a comprehensive set of features. The system can be configured as a voice-only PBX using traditional circuit-switched lines or as an IP telephony server using high-speed ISDN/PRI dial-up access and/or direct leased line connectivity. When acting as an IP telephony server, IP Office supports cost effective standards-based IP telephony (H323), quality of service (QoS) through DiffServ (for routing), 802.1p (when used in conjunction with a Cajun® local area network [LAN] switch), and remote locations connected via Frame Relay. Voice calls can be allocated dynamically and can -bump- a multi-channel data transmission from one of its channels as needed to help ensure priority voice calls get through. Multiple Avaya IP Office systems can be linked together using a standard data network, providing limited feature transparency and advanced applications such as centralized voice mail and call center. The data networking capabilities of IP Office include Internet or branch-to-branch based routing with firewall-protected Internet access and integral security. The system supports the QSIG protocol for improved networking and interoperability. As a local-area network (LAN) hub, IP Office can connect up to eight PCs to each other and a router with standards-based directory support for easy integration into IT environment. Avaya IP Office is complementary to Avaya switch technology and VPNet® solutions, giving businesses the ability to grow into converged networks. The basic system includes a 4-port voice messaging solution and the ability for users to manage their phone calls through a simple GUI. Additional applications, such as enhanced (integrated) messaging, web-enabled conferencing, and customer service (call center) can be added when needed. The Auto Attendant application enables callers to route their own calls to the relevant department/person without the need to speak to an operator/receptionist. Receptions/operators can take advantage of the SoftConsole application to present a professional view of the business to all callers. TAPI (Telephone Applications Programming Interface) support enables IP Office to be linked to Microsoft Outlook and other popular desktop applications for screen pops and PC-based telephony management. Avaya IP Office allows users access from desktop computers, laptop PCs, with individual firewall security and access control. Investment protection is offered through handsets supported by several Avaya platforms, and provides a migration path that is forward and backwards compatible. IP Office supports IP and digital telephone operation, with large display desktop phones with sophisticated screen-driven feature access. Single button on/off control is available for selected features for ease of use. Complete list of phones supported by IP Office * Digital phones - o 20 series: 2010, 2030, 2050, 20CC, 20DS (supported with Release 3.0DT) o 24 series: 2402, 2410, 2420 o 44 series: 4406, 4412, 4424 o 54 series: 5402, 5410, 5420 o 64 series: 6408, 6416, 6424 * IP phones o 46 series: 4601, 4602, 4602SW, 4610, 4610sw, 4620 , 4620sw o 56 series: 5601, 5602, 5602SW, 5610, 5620 Features: * Eight Digital Station (DS) ports for 24xx, 44xx, 54xx and 64xx Series phones (plus 3810 and 9040) * Two Analog telephone ports * Eight 10/100 Mbps LAN Switched ports (layer-2) * Support for optional embedded voicemail/auto-attendant (Compact Flash card) * 9-pin DTE Port (for maintenance or serial dongle connection for PC-less licensing) * X.21/V35 WAN interface * Support for 6 Expansion Modules * Two relay switch port for door entry systems (Ext O/P socket) * Audio port for external music on hold source * 40 Data channels (Maximum 20 useable for Voicemail Pro) Note: A data channel is used whenever a call is made from the IP network to an exchange line (Central Office). For example, four people surfing the Internet will use a single data channel since they all share the same line to the ISP. Two people remotely accessing the Office LAN from home will use two data channels since they have dialed in on separate lines. IP extensions do not use data channels. Avaya IP Office 406 System Features * Account Codes * Automatic Call Distribution/ Hunt Groups * Bridged Appearance * Call Appearance * Call Barring * Call Coverage * Caller Display * Dial Emergency * External Control Port * E911 * Group Paging * Hold Music * Hot Desking * Incoming Call Route * Intrusion Warning Code * Key & Lamp Operation * Least Cost Routes * Line Appearance * Maximum Call Length * Night Service * Off-Switch Call Inhibit * Outgoing Calls * PIN Restricted Calling * Personal Fax Numbers * Queuing * Short Codes * Speed Dials * Time Profiles IP Office Extension Features * Absent Text * Call Coverage * Call Forwarding * Call Hold * Call Intrude * Call Park * Call Pickup * Call Steal / Acquire Call * Call Transfer * Call Waiting * Clear Call Waiting * Conference Calls * Dial Ahead * Dial On Pickup * Directory * Distinctive Ringing * Do Not Disturb * Enhanced Intrusion (Whisper Page) * Follow Me * Handset Dial By Name * Hot Transfer * Hold Call Waiting * Login * Meet-Me Conference * Monitor Calls * Ring Back When Free * Relay On/Off/Pulse * Suspend/Resume * Suspend Call Waiting * Toggle Calls Digitcom Canada sells business phone systems from Avaya and Nortel. We sell the Avaya IP Office and Nortel Norstar, and BCM 50, BCM 200, and BCM 400 from our head office in Toronto, Ontario Canada. Please fell free to contact one of our sales reps. at our Toronto, Canada office at 416-783-7890. We look forward to hearing from you. . About Digitcom Canada Toronto's Most Respected Telecommunications Firm Since 1991 Established in 1991, Digitcom is a full-service, engineering-based Telecommunications Company, specializing in business communication systems, system integration, computer telephony software development, IP telephony, data networking and unparalleled customer service achieved through innovative team concepts. Digitcom built its business first and foremost by providing the customer cutting edge solutions based on real-world needs that could only be solved by custom design. Toronto's Largest Privately-Held Communications Firm Privately Owned and Operated since 1991 Multiple Toronto Business Journal "Top" Awards Cisco Select and Avaya SMB Expert Certified Partner Voice, Data, Cabling & Network Security Solutions Over 3,000 Satisfied Customers 35 Highly-Talented Employees 17 Certified Engineers & Technicians Our business is phone systems, voice mail, Voice over IP, data networks, and voice and data cabling. Our Philosophy is to provide the best possible service at the lowest possible rates. Our goal is to create raving fans in our clients by providing the best possible solutions. Philosophy Digitcom's philosophy has always been: "To provide the best possible service, at the lowest possible rates". Digitcom is the only interconnect in the city that offers an on line customer service web portal, free in office system administration training, and an FTP site for our clients to access updates, and documents. History Digitcom has been in business since 1991 servicing the Canadian market. We started as a reseller of voice mail selling the Octel Compass product, and we have been selling and supporting Nortel's line of telephony products since 1993. We have expanded our product offering over the years to include Cisco's line of data and Telecom switches, Avaya's IP Office and Communications Manager phone systems, Nortel Norstar, BCM (Business Communications Manager), and Option 11C phone systems, NetGear, and ShoreTel VoIP. We are now one of the largest VoIP (Voice over IP) and data resellers servicing the Canadian market. When you meet with a Digitcom representative you will be presented with a Digitcom binder - this binder highlights information on Digitcom, our service and support, and most importantly, you will find over 30 reference letters written by our clients over the last 18 years. Products Digitcom is an Avaya SMB expert Certified Avaya dealer. We are one of a few select Avaya dealers with this designation in North America. Digitcom is an Avaya SMB expert Certified Avaya dealer. We are one of a few select Avaya dealers with this designation in North America. Digitcom is also a Cisco Select Certified reseller providing sales and service on Cisco telecom and data soluitions. On Line Press You can read about Digitcom in Canadian Dealer News, and in an online article in IT Business (click here). Digit-com also has several appearances on Canada News Wire: One is a feature article on our Avaya SMB Designation. One is a feature article on our association with a client in the film industry. Read what some of our customers say about us ... "... I want to let you know how pleased we are with the recent installation of the phone systems for both our head offices in Toronto and Vancouver." Sleep Country .Canada - Toronto ON "...you have done a great job with the installations done for Cott. Since we started the installations in April, the process has been seamless. ... I have enjoyed working with Digitcom, you have provided support, guidance and expertise and I hope I have the opportunity of working with Digitcom in the future." Cott .Beverages - Toronto ON "... we are very satisfied with the installation of the new system which went very smoothly. I will be happy to recommend your company ..." Bank of East Asia - Markham ON "... After we had ordered our new phones, our old phone system crashed during the Christmas break. We called your company to ask if the installation could be advanced from the scheduled time during the early part of January. Although our phones had not yet arrived yet, your installer was in the next day to install the system, and get it up and running with "loaner" phones until our equipment was available ..." Parkin Group. - Toronto ON "... I have never been let down even when I have placed a few panic calls to your office and requested immediate assistance ..." Munich Reinsurance - Toronto ON "... the demands of a 24 hour operation such as ours put a particular demand on service & reliability. In all cases, sales, service, etc., your company has performed in an exemplary fashion ..." CHUM Radio. - Toronto ON "...You company is very quick to respond to emergencies and quick to schedule appointments. Technicians that come to our offices are very pleasant, friendly, and most importantly, they know what they are doing." Wawanesa - Toronto ON Digitcom's Main Corporate Boardroom Jeffrey Wiener accepts the award as the Best Interconnect for the City of Toronto (for the fifth year in a row) on June 13, 2007. Digitcom has won this award for 2004, 2005, 2005, 2007, and 2008. Avaya, Cisco, ShoreTel, and Nortel Norstar and BCM business phone systems and data networks. Are you looking for a phone system or data solution for your business ? If so, you've come to the right place. We are the industry leader in selling business phone systems and data networks. Thousands of companies trust their phone and data system support to Digitcom. Our experienced staff is ready to assist you with all phases of planning, design, installation and maintenance of Avaya's IP Office , Cisco's Unified Communications Manager Express, Nortel's Norstar ICS, BCM, and ShoreTel phone and voice mail systems, data solutions, and cable projects. We have certified technicians on staff to ensure that your needs are handled as quickly as possible. Since our business inception in 1991, we have taken service seriously - that is why we are industry leaders today. We are the only company in Canada with the Avaya SMB Expert Designation. We have grown to become one of the largest interconnects servicing the Toronto, Montreal, Southern Ontario, and Canadian market places. We currently service many of Canada's Fortune 500 companies. Browse through our site; learn more about Digitcom, and why we have become so well regarded in the Avaya IP Office , Cisco Unified Communications, & Nortel Norstar and BCM spaces. Of course, you can always call us at (416) 783-7890. Find out why customers who do business with Digitcom become customers for life. Need some help choosing the right business phone system for your office? We have articles about our phone systems, and a comprehensive technical support link page that will help you find on-line technical support. Find out more about Avaya, VoIP phone systems, Nortel Norstar phone systems, BCM, ShoreTel, Avaya IP Office, polycom soundstations and more here. Oh, and by the way, we'll do the complete phone system implementation - from consulting, cabling, installation, and training. You will be happy. We Guarantee It! Digitcom sells business phone systems from Nortel and Avaya from our Toronto, Ontario, Canada head office. This includes Cisco's UC500, Cisco Unified Communications Manager Express and CallManager Express, Nortel's 's BCM, BCM50, BCM200, BCM400, Norstar, MICS, CICS, and the Avaya IP Office 406, Avaya IP Office 412, and the Avaya IP Office 500. The entire line of Meridian desk sets including the M7310, T7316, T7316e, T7208, NAM and Call Pilot voice mail systems. We specialize in Voice over IP solutions including the VoIP business phone systems hardware from Avaya - Avaya's VoIP IP Office product, the 5420 desk set,Quick Edition, One-X, and the 4620 and 4610 VoIP based sets. The IP Office 412 grows to 360 extensions, We also sell audio conferencing solutions from Polycom including the Polycom Soundstation2, 2W, and VTX1000 products, and headsets for the Avaya IP Office Business Phone systems & Norstar, BCM, including the Plantronics line of wired and wireless headsets - the CS10, and the CS50. We support wireless handsets including the Nortel Norstar T7406 set, the Engenius SN920, and EN490 sets. Additional VoIP hardware like the Mediatrix VoIP solution. Digitcom will co-ordinate and install your Nortel business phone system, Cisco UC500 or Call Manager Express, or Avaya phone system in Toronto, Ottawa, Calgary, Edmonton, Montreal, Vancouver, and other cities in Ontario and Canada, and New York, Chicago, Miami, Los Angeles, Houston, Seattle, Boston, Toronto, Ontario, Washington, and other cities in the USA. Our head office is in Toronto, Ontario Canada. Our motto is "Leaders in Computer Telephone Innovation". And we intend to stand and grow by that. Nortel Networks, Meridian, Nortel, VoIP BCM, and Norstar phone systems are the registered trademarks of Nortel Networks Inc. Digitcom is a reseller, distributor, dealer of Cisco, ShoreTel, and Avaya's product line. Cisco, Cisco UC500, Cisco Call Manager Express is a registered trademark of Cisco. Avaya and Avaya IP Office phone systems is the registered trademark of Avaya. Digitcom. Digitcom. Avaya IP Office: Digitcom has been selling the Avaya IP Office VoIP business phone system in Toronto, Ontario, Canada, and several systems in the US since 2005. The Avaya IP Office business phone system comes in either the IP Office Small Office Edition business phone system, IP Office 406 business phone system, IP Office 412 business phone system, and the newest model, the IP Office 500. Extension capacity growth ranges from as few as a dozen (or so) extensions on the IP Office Small Office Edition VoIP business phone system, up to 360 extensions on the IP Office 412 cabinet. The IP Office 500 has growth up to approx. 280 extensions ? either digital, IP, or a combination of digital and IP not to exceed 280 extensions. The System will support the Avaya business phone system digital models 4406, and 4412 sets, and the 5402, 5410, and 5420 newer model digital sets. It will also support the VoIP business phone system 4610, and 5610 IP based sets. Digitcom has installed, and has direct support for the Avaya IP Office VoIP business phone system in Toronto, Ontario, Montreal, Quebec, Calgary, Alberta, and Vancouver BC Canada, and many cities in the US. Some applications that can be run on the Avaya IP Office include: call centre, otherwise known as Compact Contact Center, TAPI licenses are included at no charge, and Unified Messaging. Digitcom is a reseller, distributor, and dealer of the Avaya product line. Digitcom sells the Avaya 5400 series (5402, 5410, and 5420) digital telephones generally with the Avaya IP Office (pictured above). The Avaya IP Office sets bring Avaya state-of-the-art technology directly to your desktop, delivering efficient service, superior voice quality, along with cutting-edge communications features. Label-less call appearance/feature keys simplify administration. Local call log and speed dial directory enhance productivity. These business phone system sets, intended for the Avaya IP Office VoIP (PBX) type phone system will provide full duplex speakerphone capability (except the 5402 which has a one way speaker). Digitcom generally installs these phones, or the IP / VoIP type sets for installs done in Toronto, Ontario, Canada. They are good for the call centre, unified messaging, and TAPI ShoreTel: The ShoreTel VoIP business phone system is a fully distributed IP phone system with no single point of failure. Call control is distributed to intelligent gateways - called voice switches - and voice applications, including voicemail and automated attendant, run on standard server hardware from anywhere on your IP network. The result is a single-image system across all geographies, with complete feature transparency. Gone are the days of multiple PBXs, voice mail systems, automated attendants, and Automatic Call Distribution (ACD) systems. With ShoreTel, the phone system is distributed, the voice applications are integrated, and the management interface is best in class. Digitcom is a reseller, distributor, and dealer of the ShoreTel product line. Cisco: Cisco Unified Communications 500 ( UC500 ): Communicate more effectively by reaching the right resource the first time. Now your small business can deploy a simple, affordable, easy-to-manage unified communications system with the industry-leading Cisco Unified Communications 500 Series for Small Business. This solution eliminates multiple servers and combines voice, data, voicemail, Automated Attendant, video, security, and wireless capabilities. It also integrates with existing desktop applications such as calendar, e-mail, and customer relationship management (CRM) programs. The easy-to-manage solution supports up to 50 users in flexible deployment models based on your needs. Digitcom is a reseller, distributor, and dealer of the Cisco product line. Nortel Norstar and BCM: Digitcom has been selling the Nortel Norstar MICS business phone system, and Norstar 8X24 business phone systems in Toronto, Ontario, Montreal Quebec, Calgary and Edmonton Alberta, Vancouver BC, Canada since 1991. The 8X24 business phone system was introduced in the late 1980?s and was replaced by the Nortel Norstar MICS business phone system in the mid 1990?s. The Nortel Norstar is capable of expanding to about 200 extensions. The Norstar MICS works with the current model Nortel Call Pilot voice mail system. At one time Digitcom also actively sold the Nortel BCM VoIP business phone system models BCM 50, BCM 200, and BCM 400. The smaller Nortel BCM 50 is capable of expanding to about 40 extensions, and the larger BCM 400 Voicer over IP VoIP is capable of expanding to about 110 extensions. Although we no longer actively sell the Nortel BCM 400 system, we still do sell the BCM 50 VoIP business phone system. Toronto Office (Canada - Head Office) 250 Rimrock Rd. Toronto, Ontario M3J 3A6 Tel. #: (416) 783-7890 or 866-667-8357 Fax #: (416) 783-8962 Sales: sales@digitcom.ca Support: service@digitcom.ca Monday to Friday 9AM to 5PM EST Montreal Office (Canada) 7066 Wavell Rd. Montreal, Quebec H4W 1L7 Tel. #: (866) 667-8357 Sales: sales@digitcom.ca Support: service@digitcom.ca Driving Directions for Digitcom Canada (Toronto Office) From 401 East or West - Exit Allen Road North. Rimrock is the 1st street North of Sheppard West of Dufferin (Allen). Make a left at the McDonald's. From 407 - Exit Dufferin South. Rimrock is a few streets south of Finch. When you hit Rimrock, make a right. Make a right at the McDonald's. Technical Links Digitcom provides 24 hour / day, 7 day / week technical support. Many technical issues can be resolved through some of the myriad technical documents available. Digitcom has made available a library of downloadable documents to try and help you on-line. If you can't find what you're looking for please feel free to call us at 416-783-7890, or send an e-mail to: service@digitcom.ca. You can choose from one of the following categories: - AVAYA - NORSTAR & BCM - CallXpress --Conference Phones & headsets Customer & Technician Log-In Customer Log-In Use this link to Log-into Digitcom's customer service portal. You will need a password to log-in. From here you will be able to access service orders, place a service order, check on your maintenance contracts, line records, and invoices. If you are a customer, please contact Digitcom customer service at 416-783-7890 X 233 (Toronto) or (514) 907-3248 X 233 (Montreal) to obtain a log-in ID and password, or e-mail sales@digitcom.ca. FTP Site Use this link to Log into Digitcom's FTP site. You will need a password to log-in. From here you will be able to access documents, literature, patches, and customer back-ups. This site is intended for both Digitcom customers and technicians. For access please call Digitcom, or e-mail sales@digitcom.ca Digitcom Careers We currently have immediate openings for (September 2008) SALES - Toronto and Calgary TECHNICIAN - Toronto and Calgary Are you looking for a new place to call home ? We only hire the best. We train, certify, pay well, and treat you with respect. Digitcom is an Avaya and Cisco authorized reseller. We are the only Avaya SMB Expert dealer in Canada with ACS technicians on staff, and Cisco Certified with CCNA and CCNP engineers on staff. Digitcom has grown to become one of the most respected names in the SMB market in Toronto. We have won the Consumers Choice Awards as the best interconnect in Toronto for the last 5 years. We have an AMAZING support team, we are really knowledgeable, and very down to earth. Some of the products we support include: Avaya: Partner, IP Office, and Communication Manager (S8300, S8400, and S8500). We call Avaya TIER III support directly ! We have ACA, ACS, and ACE training programs in place. Cisco: Catalyst Express, 1800, 2800, 3800, ASA, PIX, Call Manager Express, with a detailed understanding of network design, IOS, and applications. We have CCNA, and CCDA training programs in place. Nortel: Digitcom supports the Nortel legacy hardware including the Norstar CICS and MICS, and the (almost) legacy BCM 50 and 400. Cabling: CAT3, CAT5e, CAT6, CAT6A, and fiber You want to join the best. Contact Digitcom via email, or phone: Paula Moore e-mail: admin@digitcom.ca Phone: 416-783- 7890 X 321 Fax: 416-783- 8962 Digitcom Customer Service & Support At Digitcom, we recognize that adopting a new phone, and / or voice mail system is a gradual experience requiring time, advice and strong support. We stand behind not only our feature-rich products but also alongside the people who use them. From your initial contact with Digitcom, our interest and concern for your company's telecommunications needs will be evident. We look forward to working closely with you. Digitcom System Training Before your new phone & voice mail system goes "live", your Digitcom Customer Service Representative will be available on-site to provide training on the system for all company staff. Training sessions (45-minutes to one hour in length) between your Digit-com Rep and groups of six to eight employees will be conducted. Training in small groups is emphasized because it allows for better question-and-answer exchange and gives all employees a better opportunity to properly see the benefits of the system. To increase employee familiarization and the level of comfort they feel for the new system, your Digitcom Rep will also distribute comprehensive training guides and customized memos/flowcharts during these training sessions. Digitcom will take every step possible and necessary to help your employees feel more comfortable and better understand this new technology. It has been our experience that however hesitant or wary some employees may be towards the system at the beginning, they soon come to be quite accepting and enthusiastic once they recognize the numerous benefits it confers. Digitcom Response Times Digitcom boasts a 2-hour turn-around time for any major emergency (i.e. system failure) experienced by a customer. Our 24-hour emergency hotline means qualified, professional support from the on-call Technical Engineer, 24 hours a day, 7 days a week. Minor problems (i.e. system adjustments) are solved within 24 hours of receiving a client's call. This may require on-site service, a comprehensive answer by telephone or having a Digitcom Tech modem into your system for remote support. Whatever the case may be, Digitcom personnel strive to correct any problems as quickly and efficiently as possible. We understand and realize the importance of your communications system as your lifeline to the business world. With the high user-friendliness of the system itself and the strong support, both customer-oriented and technical, provided by Digitcom, your firm would experience only high user acceptance and a smooth transition to your new Telecom equipment. Service Contracts Digitcom offers Service Contracts for the second and each subsequent year. Cost for this additional service is approximately 10% (or less) of your system's original purchase price. This contract, which includes all software upgrades, hardware, and service maintenance, naturally ensures continued high-quality service to both your system and employees. With this service we guarantee 24 hour technical support, with a 2 hour response time for all system emergencies. This also gains you access to the "Digitcom Customer Center" web site, and Free access to a system administration seminar which we host on a monthly basis at Digitcom's offices. Customer Escalation Procesures Technical Support is responsible for and has access to, all corporate resources available to resolve your support issue. Our mission is to provide high quality resolutions to your support issues in the most expeditious manner possible. If for any reason, you feel that your issue is not being given the appropriate attention or priority, the following escalation procedures are available: How to Escalate a Support Issue Escalating an "Existing" Support Issue If you have an existing Service Order open that needs to be escalated, contact the Technical Support Engineer that is handling the issue and request that the call be escalated. If you do not feel comfortable with this, you can contact one of the Technical Support Managers, or your sales rep. They will review the issue and get back to you to discuss the action plan needed to resolve it. In this way we ensure that your support issue will receive the level of priority and attention required. Escalating a "New" Support Issue If it is a new support issue, log a new Service Order and immediately ask for the issue to be escalated. You will receive a return phone call from your Digitcom sales rep. (account Manager) within 2 hours. (If the account manager is not available you will be put in touch with an alternate account manager within 2 hours that will address the issue). The account manager will review the issue and get back to you to discuss the action plan needed to resolve it. Once escalated, we will agree on regular times for conference calls and/or status updates as appropriate. If the issue is due to a "bug", we will work with the appropriate resources, including engineering, to develop an acceptable workaround or solution. If a "Temporary Fix" is required, it will be prioritized and processed based on the severity of the problem, the impact on your business, and whether a workaround is available. Failing all else, please call Digitcom's General Manager, Jeffrey Wiener, at 416-783- 7890 X 201 to discuss. Digitcom's Products More than one million businesses worldwide, including more than 90 percent of the FORTUNE 500, use Avaya solutions for IP Telephony, Unified Communications, Contact Centers and Communications-Enabled Business Processes.Avaya delivers Intelligent Communications solutions that help companies transform their businesses to achieve marketplace advantage. More than one million businesses worldwide, including more than 90 percent of the FORTUNE 500, use Avaya solutions for IP Telephony, Unified Communications, Contact Centers and Communications-Enabled Business Processes. Digitcom sells and services the full line of Avaya hardware including the Avaya Partner small business system, the IP Office mid size IP enabled system, and the Enterprise Communications manager including the S8300, and S8500 systems. Cisco (NASDAQ: CSCO) enables people to make powerful connections-whether in business, education, philanthropy, or creativity. Cisco hardware, software, and service offerings are used to create the Internet solutions that make networks possible-providing easy access to information anywhere, at any time.Cisco was founded in 1984 by a small group of computer scientists from Stanford University. Since the company's inception, Cisco engineers have been leaders in the development of Internet Protocol (IP)-based networking technologies. Today, with more than 65,225 employees worldwide, this tradition of innovation continues with industry-leading products and solutions in the company's core development areas of routing and switching, as well as in advanced technologies such as: NetGear's high-performance business-class switches, wireless, security and software products are designed for a variety of environments, providing wired and wireless connectivity within remote and branch offices, telecommuters and the remote mobile workforce. The complete line of award-winning, value-based networking products includes everything from switches at the core of the network to routers at the edge, enabling users to share Internet access, peripherals, files, digital multimedia content and media-rich applications among multiple computers and other Internet-enabled devices. ShoreTel is a leading provider of IP telephony solutions worldwide and is well known for its exceptional customer satisfaction. ShoreTel is a leading provider of IP telephony solutions worldwide and is well known for its exceptional customer satisfaction. Since 1996, ShoreTel voice systems have been designed to help businesses "work smarter", setting new standards for usability and manageability while reducing telecommunications costs. ShoreTel's distributed architecture extends enterprise-class voice services to every office and outpost, keeping employees fully connected wherever they go. Polycom is the only company today delivering end-to-end, rich media collaborative applications for voice, video, data and the Web from desktop and mobile personal systems to room systems to the network core. Polycom is the only company today delivering end-to-end, rich media collaborative applications for voice, video, data and the Web from desktop and mobile personal systems to room systems to the network core. Polycom delivers business value by cutting costs, simplifying system management, and fostering real time collaboration. As a result of this easier, more lifelike collaboration, people are more innovative, efficient and productive, make better decisions, enjoy enhanced relationships and greater satisfaction with their jobs -- enabling organizations to be more agile, innovative and therefore globally competitive. Plantronics offers mobile headsets to address the cordless and mobile phone market, next-generation computer audio headset products for computer applications and corded and cordless headsets and systems for the office. Plantronics headsets are widely used in many Fortune 500 corporations and have been featured in numerous films and high profile events, including the historic "One small step for man" transmission from the moon in 1969. Plantronics offers mobile headsets to address the cordless and mobile phone market, next-generation computer audio headset products for computer applications and corded and cordless headsets and systems for the office, small office/home office and contact centers. Plantronics headsets are widely used in many Fortune 500 corporations and have been featured in numerous films and high profile events, including the historic "One small step for man" transmission from the moon in 1969. Plantronics offers mobile headsets to address the cordless and mobile phone market, next-generation computer audio headset products for computer applications and corded and cordless headsets and systems for the office, small office/home office and contact centers. GN develops, manufactures and markets a broad range of wireless headsets for mobile users and both wireless and corded headsets for contact centre and office-based users. GN Netcom, led by the Jabra brand, continues to build on its standing as one of the world?s leading and fastest growing suppliers of hands-free communications solutions. With 1,900 employees and sales offices around the world, GN develops, manufactures and markets a broad range of wireless headsets for mobile users and both wireless and corded headsets for contact centre and office-based users. GN?s business activities also include its original equipment manufacturing (OEM) business to a wide range of global customers including mobile phone, PC and PDA manufacturers. American Power Conversion provides protection against many of the primary causes of data loss, hardware damage and downtime.American Power Conversion provides protection against many of the primary causes of data loss, hardware damage and downtime. Founded in 1981, APC is a leading provider of global, end-to-end AC and DC-based back-up power products and services, which include surge suppressors, uninterruptible power supplies (UPS), power conditioning equipment, power management software, and DC power systems as well as precision cooling equipment, and professional and consulting services for Nonstop Networking™. APC, known for Legendary Reliability™, sets the standard for quality, innovation and support for power protection solutions from desktop systems to data center operations to entire facilities NORTEL Many people and companies trust their networks to Nortel. Nortel is recognized in delivering communications capabilities for companies of all sizes. Digitcom sells the Norstar, and BCM phone systems. If you are looking for reliability look no further then the Nortel Norstar. Digitcom Seminars on Avaya IP Office, Cisco, and Nortel Norstar Digitcom hosts technical and sales seminars on a frequent basis at our offices at 250 Rimrock Rd., Toronto. The sales seminars provide information on Voice over IP, and provide a hands on demonstration of the Avaya IP Office, Cisco switches and the Nortel Norstar phone systems. The technical seminars cover one of a few topics, including: - Avaya IP Office - Basic, Advanced, and Call Center - Norstar ICS / CICS & Flash, NAM, and Call Pilot voice mail system adminsitration - Norstar & AVST CallXpress voice mail system administration - Cisco UC500, Unified Messaging, and 2800 Series Routers Costs for the technical seminars are as follows: - No Charge - Digitcom customer covered by a warranty or maintenance agreement - $100 - Digitcom customer not covered by a warranty or maintenance agreement - $150 - Non Digitcom customers