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TRAINING VIDEOS

Transfering a call on your Avaya IP Office Phone

Covers how to transfer a call on your Avaya IP Office Phone. Length 1:15 Min

Establishing a conference call on your Avaya IP Office Phone

Covers how to establish a conference call on your Avaya IP Office Phone. Length 1:43 Min

How to check call logs on your Avaya IP Office Phone

Covers how to check the call logs on your Avaya IP Office Phone. Length 1:27 Min

Administrator's guide to buttons on Avaya IP Office phone

Covers and explains the buttons that are located on your Avaya IP Office Phone. Length 3:58 Min

Administrator's guide to changing and saving a configuration in Avaya IP Office

Covers downloading and saving a changed configuration to Avaya IP Office. Length 2:21 Min

Creating a new user and extension by copying and pasting an existing user

Considers which settings need to be modified when copying one user to create another. Length 2:21 Min

Properly removing a user from Avaya IP Office

When someone leaves the company, it's important to clean up after them and remove unused extensions. Length 2:21 Min

How to program a twinning button, and customize the mobility options in Avaya IP Office

Set up twinning for a user, and look at the most common twinning options. Length 2:21 Min

Mapping extensions to the currently logged in user in Avaya IP Office

When the phone system restarts, any users who are "hot desked" are logged off of their current phones, and put back on their home extensions. Length 2:21 Min

Recording Auto Attendants with Embedded Voicemail

This video shows you how to determine the correct shortcode (key sequence) to edit your auto attendance with Embedded Mail. Length 2:21 Min

Avaya IP Office - Changing Auto Attendant (touch tone) options in Voicemail Pro client

This video explains how to add/modify the digits pressed in an Auto Attendant menu, and where they go to. Length 2:21 Min

Creating a new user and extension from scratch in Avaya IP Office

Discusses necessary settings for new user creation. Length 2:21 Min

Resetting a mailbox password in Avaya IP Office

Discusses removing or changing a voicemail passwsord for an existing mailbox. Length 2:21 Min

How to customize user buttons in Avaya IP Office

Administrators are often asked if they can simplify tasks. Button programming is a powerful tool for making the user experience better. Length 2:21 Min

Incoming Call Routes: How to terminate a DID (Direct Inward Dial) number, or line, using Incoming Call Routes

This video describes how to target a line or phone number to a specific place. Length 2.52 Min

Changing time profiles in Avaya IP Office

How to create holidays, and change your daily hours. Length 4.03 Min

Avaya IP Office - Changing an auto attendant greeting in Voicemail Pro client

Learn how to launch, record an Auto Attendant greeting, and save your changes in Voicemail Pro client. Length 3:36 Min

Avaya IP Office - How to record huntgroup hold messages in voicemail pro client

In this video we look at how to record hold messages for huntgroups with queuing. Length 6:48 Min

How to change the ringtone on NEC phones

This video covers how to change the ringtone on NEC phones. Length 1:14 Min

How to record a holiday greeting on NEC phones

This video covers how to record a holiday greeting on NEC phones. Length 1:45 Min

How to reset a voicemail password on NEC phones

This video covers how to reset a voicemail password on NEC phones. Length 1:16 Min

How to set up a conference call on NEC phones

This video covers how to check your missed calls from your call log. Length 1:33 Min

How to set the clock on NEC phones

This video covers how to set the clock on NEC phones. Length 0:58 Min

How to check missed calls on NEC phones

This video covers how to check your missed calls from your call log. Length 0:52 Min

How to check received calls and outgoing calls on NEC phones

This video covers how to check your answered incoming calls and outgoing calls. Length 1:07 Min

How to transfer calls from NEC phones

This video covers how to transfer incoming calls from one phone to another. Length 0:53 Min

How to use voicemail on NEC phones

This video covers how to check your voicemail messages. Length 0:53 Min

Button review on the NEC 12 and 24 button phone

This video demonstrates the basic screen and button layouts. Length 1:17 Min

How to Obtain the IP of your NEC Phone System and Log in Through Webpro

This video demonstrates how to obtain your phones IP and then use it to log in through Webpro. Length 1:18 Min

How to Change Names on Extensions on your NEC Phone System

This video demonstrates how to change names on extensions. Length 1:08 Min

How to Modify Day and Night Greetings on your NEC Phone System

This video demonstrates how to modify your day and night greeting. Length 1:27 Min

How to Use Set Relocation Feature on your NEC Phone System

This video demonstrates how to use the set relocation feature. Length 1:24 Min

Guide that explains the buttons on your Hosted PBX phone

This video explains what that buttons are on your Hosted PBX phone. Length 9:31 Min

How to access call logs on your Hosted PBX system.

This video explains how to access call logs on your Hosted PBX system. Length 2:04 Min

How to transfer a call on your Hosted PBX system.

This video explains how to transfer a call on your Hosted PBX system. Length 2:51 Min

How to use the voicemail on your Hosted PBX system.

This video explains how to use the voicemail on your Hosted PBX system. Length 4:45 Min

How to make a conference call on your Hosted PBX system.

This video explains how to make a three way conference call on your Hosted PBX system. Length 2:21 Min

How to Install Your Polycom 450,550,650 Phone

This video shows you how to setup your new Polycom 450, 550, 650 phones out of the box. Length 3:00 Min

How to Use Some Basic Features of Polycom 450, 550, 650 Phones

This video covers how you can use some basic features on your Polycom 450, 550 650 phones. The video shows different ways to make new calls, adjust speaker volume, mute your voice during call, re-dial, check voicemail messages, find miss call and dialed call records, access speed dial list etc. Length 3:38 Min

How to Setup Voicemail on Polycom Phones

This video covers how to setup your new voicemail on the Polycom phones. From any Polycom phones you can dial 777 to get into your voicemail. On Polycom 450, Polycom 550, Polycom 650 you can press a hard button to get into your voicemail. Once you get into your voicemail system, you can change your password, record greeting message etc. Length 2:41 Min

How to set your Norstar phone to direct pick up.

This video covers how to set your Norstar phone to direct pickup. Length 0:47 Min

How to set your Norstar to Do Not Disturb.

This video covers how to set your Norstar phone to Do Not Disturb. Length 0:55 Min

How to do Button Enquiry on Nortel phone?

This video explains how to do button enquiry on your Nortel phone. Length 0:53 Min

Find your extension number with your Nortel phone.

This video covers how to identify your own extension number on Nortel phone. Length 0:47 Min

Change name on your mailbox in Nortel Norstar system.

This video covers how to use your Nortel phone to change the display name of your mailbox or any mailbox if you are the administrator. Length 2:11 Min

Change name on your extension with your Nortel phone.

This video covers how to change the display name associated with your extension. Length 2:13 Min

Access mailbox from your own Nortel phone.

This video covers how to check your voicemail from your own Nortel phone. Length 0.59 Min

Access mailbox from another Nortel phone.

This video covers how to check your own voicemail from any Nortel phone in your company network or check voicemail box of your colleagues if you are an administrator. Length 1.10 Min

How to reset your mailbox password.

This video covers how to reset any mailbox's password as an administrator. Length 2:46 Min

How to Record Personal Mailbox Greeting on your Norstar Phone System

This video covers how to record your personal mailbox greeting. Length 1:42 Min

How to Change Company Greeting 1 or 2 on your Norstar Phone System

This video demonstrates how to change company greeeting 1 or 2. Length 1:29 Min

Norstar Phone System Set Relocation

This video demonstrates how to use the Norstar set relocation feature. Length 1:42 Min

Time Change on Norstar Phone System

This video covers time change on your Norstar phone system. Length 1:56 Min

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