The newest major release of Avaya IP Office is now available for implementation. As you probably know, Avaya IP Office is often the bread-and-butter of telecommunications. Back when R10 was announced in July, Avaya had sent well over half a million units worldwide and the release of the R10 brings them closer to the one-million mark, and for good reason. Here are four of the new end-user features that have been added to Avaya’s unstoppable IP communications platform.
Fewer Restarts. Avaya is well aware that from time to time you need to make changes to the lines in the system for diagnostic purposes, which in the past has necessitated a restart of the system. This meant an average downtime of 10-15 minutes. In the R10 release, Avaya has reduced the number of restarts you’ll need to make, which means less downtime. Additionally, Avaya has committed to moving toward a release where zero restarts are necessary – and zero restarts means zero downtime for you as an end-user, which is especially helpful if you’re handling a large volume.
Expanded Diagnostic Tools. Speaking of less downtime, Avaya’s R10 release includes a wider array of diagnostic tools. What does this mean for you as an end-user? Pretty much any tool that helps engineers A) do their job, and B) do their job quicker means you’re mitigating downtime. Notably, one such tool includes more line diagnostics, meaning that your engineer will be able to identify the problem quicker because the R10 will provide a more detail regarding the source of the problem. The R10 will also include better voice quality monitoring using software provided by monitoring gurus Prognosis, which means engineers will be able to investigate call quality issues with a higher degree of accuracy without having to recreate the fault. Again, you’re looking at less downtime and more uptime.
New, Top-of-the-Line handset.What makes this handset new? Let’s take a look at some of the features. For one, the 1080HP camera can be detached, meaning you’ll have the ability to provide a greater range of vision. For example, if you have a diagram on a whiteboard off-screen, you’ll be able to simply detach the camera and display the whiteboard with ease. The HDMI output allows your meetings to be linked with a big-screen television, encouraging greater interaction in meetings. You have multiple built-in connection options ranging from WiFi to dual Gigabit Ethernet, meaning the R10 can support more devices. And, because the handset is cordless, you’re able to conduct your conference from anywhere.
WebRTC.While still new to the market, WebRTC has the ability to change the face of telecommunications. In a nutshell, WebRTC allows users to connect for voice and video chat while minimizing software requirements, which leads to fewer instances of problems. This means your calls will be more consistent and more reliable. As time progresses, you’re also going to see WebRTC moving toward the ability to work on any web browser (at the moment it only works on Google Chrome) and while it currently only supports internal calls, future iterations will likely see the ability to make external calls too.
As per usual, Avaya has gone to great lengths to ensure that their latest release takes strides toward creating a smooth and seamless communications for its platform. These latest features suggest that Avaya is maintaining its focus on quality while at the same time promising a continued upward trend of end-user usability.
Are you looking to implement Avaya into your company? As the leading provider of Avaya phone solutions in Canada, Digitcom will be happy to help you make the transition. Send us an email or ring us on the phone today!