Avaya Collaboration Products and Essential Edition
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Avaya Applications Platform Features
Business Phone Systems
Collaboration Products—Essential Edition
The IP Office Essential Edition is the foundation upon which to build your IP Office solution. Providing the necessary call handling and routing functionality for IP Office, Essential Edition helps ensure small businesses have the communications tools they need to operate effectively and efficiently.
Get the basics: caller ID, dial-by-name, automated attendants, conferencing, voicemail, and more. Essential Edition provides the “must haves” small businesses need to enhance their communications with customers and colleagues and streamline their operations.
Automated-Attendants – Program up to 40 automated attendants (maximum 6 simultaneous calls) to handle almost any customer situation. Customize caller greetings so key clients receive a personal message and are routed directly to the most appropriate person or team.
Dial By Name/Extension – Callers can easily reach the person they want to connect with by simply typing the name or extension on the phone keypad.
Voicemail – A range of choices that enable staff to stay connected
regardless of where they are. Retrieve voicemail messages from the keypad
on any telephone, through the context-sensitive display on an Avaya phone, or via email (voicemail messages show up just like an email).
Efficient call handling – Through touch tone prompts, quickly route customers to the right department to save your time and their’s.
Convenience – Enable callers to easily enter the name of the representative they seek for fast, personalized attention.
24-hour access – Customized voicemail greetings for each member of your staff enables customers to feel connected even when you’re not there.