We offer Oak’s real-time monitoring system. Oak specializes in the supply, installation and service of Call Recording, Call Accounting, and other communication solutions. Since inception, Oak has sold over 30,000 software licenses worldwide and is officially endorsed by all leading phone system manufacturers.

We also offer Telax‘s flagship product and namesake, Telax Hosted Call Center. A cloud-based call center software application offering call management, virtual queuing, unified messaging, screen pops, call recording and other functionalities such as platform neutral Metaswitch and CRM services, Microsoft Lync, and Microsoft Dynamics integration. Telax is the first Certified Metaswitch Partner to offer a call center platform with social media integration. The add-on delivers Facebook Fan page messages, Instant Messaging, and Twitter replies through skills-based routing (SBR) using the Telax Call Center Agent software. Skype support allows users of the Telax platform to route and manage incoming calls received from Skype IDs.

Genesys Contact Centre is an omnichannel contact center solution designed for midsize and large companies. It offers multi-channel contact management, automatic call distribution (ACD), interactive voice response (IVR) and computer telephony integration (CTI) within a suite. Available both in browser-based and on-premise deployment options, Genesys enables customer agents to handle both inbound and outbound communications from multiple communication channels, such as telephone, email, fax, Web-chat, video calls and SMS. With the help of ACD functionality, the software automatically routes customer calls based on routing algorithms so that the queries reach the most appropriate resources.