How to Reset the Mailbox Password on an Avaya IP Office

8 min read

Choose the user who has locked himself out of his voicemail box
Choose their “Voicemail Tab”
The “Voicemail Code” dialog box is their voicemail password, Clear the content in the “Voicemail code” box. Click on “Ok”. Note: This changes their voicemail password to nothing. By changing it to nothing, it forces the user to reset their voicemail password upon their next login. If you change it to another value, the voicemail system might not prompt them to reset their voicemail password.
Click on the floppy disk icon to save, in the dialog box pop-up, click on “Merge”. The username and password is “Administrator”, click “Ok” to proceed.
You’ve now reset the password; the user’s password is nothing. When the user goes to log in to his voicemail box, he’ll press “#”, and the voicemail will force him to reset his password.

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