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What Is Unified Communications as a Service (UCaaS)?

8 min read

Unified Communications as a Service (UCaaS) helps businesses of all sizes across many industries — moving beyond simple voice into chat/messaging as well as video meetings.  

Additionally, it can simplify your communications. For example, an employee can have one number for voice, texting, and fax, and that number carries across all their devices, whether they are on a desk phone, mobile, or laptop.  

Key features and Benefits of UCaaS platforms. 

Easy to deploy, scale, and maintain 

 UCaaS is cloud-based, so it is easier to deploy, scale, and maintain than on-premise solutions.  Once deployed, a UCaaS solution can be immediately available in any location hat has an internet connection. 

UCaaS makes it easy to add or remove users.  UCaaS enables businesses to simply create virtual accounts for new hires or delete an account if an employee is no longer with the company. It only takes minutes to do so. 

 Video Conference meetings 

With a UCaaS solution, meetings and video conferencing happen quickly and efficiently.  

Cloud Phone Systems 

It’s not just a traditional PBX — it’s an integrated package that includes all the voice features you’ve come to rely on, packaged with network access and very attractive long distance or 1-800 services. If you have already been considering replacing your existing system soon, it would make sense to investigate switching over to Unified Communications as a Service (UCaaS). 

Supports Remote Working 

 With UCaaS, employees can enjoy a unified workplace that allows them to communicate effectively and efficiently. Employees can communicate to the customers and internal teams from anywhere at anytime 

How Digitcom Can Help 

Value created by Digitcom’s Unified communications solution 

  • Peace of mind with a decentralized, cloud-based communications system 
  • Scalability, mobility and flexibility for users 
  • Reduced cost by eliminating separate conferencing and by paying only for needed lines 
  • Less management hassle 
  • Call quality that improved with VoIP 

Hearing from Happy Users 

As team members move among their offices, homes or client sites, they have the choice of desk phones, soft phones or their mobile devices—keeping them continuously connected. 

“When people are not in the office, they should be just as mobile and productive; because everything ran out of Toronto before, it wasn’t the best connectivity. Now, it’s seamless wherever people go.” 

 

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