Process for escalating - Digitcom Telecommunications

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Resolve a concern ✅

The steps below will provide you with information on how to speak with our escalations team regarding an unresolved concern.

When to escalate ?

If you have already spoken to one of our team members and are not satisfied with the outcome, you may use the process outlined below to get in touch with our escalations team.

Email us

Please fill out the form below and the Digitcom Management Team will respond within 2 business days.

Please enter your full name? *

First

Last

Company *

Business Email *

Phone *

Language *

Product or service you are concerned about (check all that apply)

Phone System
AV System
SIP Trunks
Hybrid Meeting Rooms
Video Surveillance Cameras
Business VoIP
Direct Routing for Microsoft Teams

What kind of phone system do you have? *

Avaya
Polycom
Not Sure
Others

Reason for your concern

I have a concern with my bill
I have a question about my products and/or services
I have a technical concern with one of my products and/or services
I have a concern with a recent sale or order
Other

Details of the situation:

By submitting my information, I acknowledge and understand Digitcom’s user terms and privacy policy.

We Have Experts Near You.

Toronto – Head Office

70 Esna Park Dr Unit 1 Markham ON L3R 6E7

Tel 416 783 7890 or toll free 1-866-667-8357

Fax 416 783 8962

Hours Monday to Friday 9AM to 5PM EST

Montreal

1777 C, rue Nobel, Sainte-Julie (Quebec) J3E 1Z6

Tel: 514 666 1666 or toll free 1-866-667-8357

Hours: Monday to Friday 8AM to 5PM PST

Calgary

350-7 Avenue SW, Calgary, Alberta, T2P 3N9

Tel: 587-880-2138 or toll free 1-866-667-8357

Fax: 416 783 8962

Hours: Monday to Friday 9AM to 5PM MST

Vancouver

204-3242 Westwood St, Port Coquitlam, BC V3C 3L8

Tel: 604 282 7941 or toll free 1-866-667-8357

Hours: Monday to Friday 9AM to 5PM PST

Your privacy is important to us. Digitcom’s Privacy Policy describes how Digitcom collects, uses, and shares your personal data. You will be given an opportunity to review this product-specific information before downloading or using these features.

To help us improve this website, we would love to hear your feedback. Tell us what you think.

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