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SERVICE CONTRACT Q&A

  • 2 hour response time for all system emergencies
    Call us 24 hours a day, 7 days a week and Digitcom will respond within 2 hours
  • Labour charges for repairing equipment – included
    Not only will we replace the equipment, we’ll also include the labour to get your system up and running
  • Repair of all hardware covered by the service contract – included
    And that doesn’t cost your company anything. If it breaks, we’ll replace it
  • Ongoing training seminars in our office
    Attend as many as you want! We hold them frequently in our boardroom. You can sign-up and get more information here
    https://www.digitcom.ca/training_seminars
  • Emergency after hours support
    Digitcom will answer your call with our automated attendant. The menu will say “for emergency support dial 911”. The system will dispatch and dial out to an on call technician who will call you back ASAP

Unlike some of our competitors that require you to send the defective equipment back before getting your replacement. We will send you the equipment prior to getting the defective equipment back.

Changing an extension on a phone is considered MAC (move, add, change) work, which is part of programming and is not included with the service contract.

Digitcom holds frequent training sessions in our boardroom and you can attend as many as you want.

If you cannot make it to Toronto for training, you can schedule a Webex session instead

All you need to do is visit the following link https://www.digitcom.ca/training_seminars and choose date and location, click on view details and register. From there you will be able to register.

Of course! In case you need a technician, the hourly rate for labour is reduced. Without the contract it’s $130/hour and with the contract it is $120/hour.