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Computer specifications

The Voicemail Pro application requires various licenses entered into the IP Office configuration to control the features it offers and the number of simultaneous connections. For more information, see Number of simultaneous users.

The Voicemail Pro software can be installed as separate Voicemail Pro client and server parts. You can perform remote administration of the Voicemail Pro server from a computer with just the Voicemail Pro client installed. A copy of the client is automatically installed locally with the Voicemail Pro server.

Source
DVD IP Office Application DVD (Disk 1)
Languages See Supported Languages.
IP500 V2  IP Office Preferred Edition.
License  See below.

The Voicemail Pro server part of the software consists of several components in addition to the core server software, these are:

  • Campaigns: The Voicemail Pro can be configured to run a campaign. This consists of a series of questions for which the Voicemail Pro records the callers answer or key presses. With International Time Zone (ITZ) support, the Voicemail Pro records the IP Office time and not the Voicemail Pro local time. The resulting recordings can then be played back by users. Users can use the web aspect of campaigns to perform this playback and processing of campaign recordings via their web browser. This requires IIS web server to be run on the same computer as the Voicemail Pro software. If not already installed, the Voicemail Pro installer enables and configures IIS on the server.

  • UMS Web Voicemail: Users can use UMS to access their voicemail mailbox using either an IMAP compatible e-mail program or through their web browser. This requires IIS web server to be run on the same computer as the Voicemail Pro software. If not already installed, the Voicemail Pro installer with enable and configure IIS on the server. It also installs PHP if not detected as already present.

  • Text to Speech (TTS): Through adding additional licenses, the Voicemail Pro is able to use the TTS functions of Windows to speak text and numbers to callers in addition to recording prompts. This is intended mainly for scenarios where the Voicemail Pro is obtaining text and number values from a customer database.

Installation on Windows server operating systems

On many Windows server computers, while the Windows Audio components are present by default they are not always enabled. If this is the case the playback of voice prompts may be ‘choppy’ and the TTS (if installed) will not work. However, enabling Windows Audio does not require the server computer to have a sound card installed.

  1. Verify that you have full administrator rights for the computer.

  2. Click Start > Administrative Tools > Services.

  3. If the status of the Windows Audio service is not Started, start the service and set the Startup Type to Automatic.

Note
  1. Do not use the Large Fonts setting, as it may cause options on some screens to become inaccessible.

  2. For a good connection speed, use a 100 Mbps network card.

  3. Free disk space requirements are also subject to the message storage required.

    For more information, see Disk space requirements

Basic Voicemail Pro

Minimum hardware requirements
RAM 256MB
Hard Disk Free Space 2GB

Note

Add 0.5MB per minute of message and prompt storage space as per your requirements.

Processor Pentium P4 1.4GHz P4 1.4GHz
Celeron Any 1.7GHz Any 1.7GHz
AMD Any 1.4GHz
Operating System Support
Server OS Service
Windows 2012/2012 R2 Server
Windows 2016 Server
Client OS
Windows 7
Windows 8.1
Windows 10

Voicemail Pro plus UMS Web Voicemail and/or Campaigns

Minimum hardware requirements
RAM 512MB
Hard disk free space 2GB
Processor Pentium P4 2.8GHz
Celeron Not tested.
AMD Athlon XP 3000+, Athlon 64

The following table provides a list of the operating systems that are supported for the server.

Server OS Service
Windows 2012/2012 R2 Server
Windows 2016 Server
  • Both Web Campaigns and UMS Web Voicemail require the IIS web server on the Voicemail Pro server computer to be enabled. This requires IIS web server to be run on the same computer as the Voicemail Pro software. If not already installed, the Voicemail Pro installer enables and configures IIS on the server. It already installed, it must have the following IIS components enabled:

    • CGI

    • ASP .Net

    • IIS 6 Metabase Compatibility

  • UMS requires PHP to be installed on the server. The Voicemail Pro installer installs PHP if it is not detected as already present.

  • On Windows 2012, you also need to install ASP.NET 3.5.

  • UMS Web Voicemail installs PHP if not detected as already installed.

Voicemail Pro plus IVR and/or TTS

Minimum hardware requirements: Basic Voicemail Pro
RAM 512MB
Hard disk free space 20GB
Processor Pentium P4 2.8GHz
Celeron Not tested.
AMD Athlon XP 3000+, Athlon 64

The following table provides a list of the operating systems that are supported for the server.

Server OS Service
Windows 2012/2012 R2 Server
Windows 2016 Server

If the database being queried is located on the Voicemail Pro server, the query speed of the database will be affected by the amount of memory available. You must take into account the memory requirements of the database being queried.

Pre-requisites: For systems running Windows 2012, install .NET Framework 3.5 Features.

Ports

The Voicemail Pro service uses the following ports:

Port Number Type Description
25 TCP Used to listen for SMTP connections.
37 UDP Used to receive time requests (RFC 868).
69 UDP Used to interchange the status, configuration, and program data.
80 TCP Used to service HTTP requests (Web Voicemail, mobility clients, one-X Portal for IP Office) for Voicemail Pro server running on Windows.
143 TCP Used to service IMAP4 requests.
514 UDP Used as the default port to write syslogs to a syslog server.
993 TCP Used to service IMAP4 requests over SSL.
50791 UDP Used to receive requests from IP Office PBX.
TCP Used to receive requests from one-X Portal for IP Office and to receive connections from the Voicemail Pro Client application.
50792 TCP Used to communicate with the MAPI Proxy service.
8000 TCP Used to service HTTP requests (Web Voicemail, mobility clients, one-X Portal for IP Office) for Voicemail Pro server running on Linux.
Note

Voicemail can use additional ports for connection to services such as a third-party database or Microsoft Exchange.

CAUTION
  • Do not install Voicemail Pro server on a computer that runs the Domain Name System (DNS) Server service. Doing so may prevent the Voicemail Pro service from obtaining the ports that the Voicemail Proservice requires to function correctly.

  • Do not install Voicemail Pro on a computer that runs an Exchange server. Doing so may create conflicts between the Voicemail Pro servers SMTP settings and those of the Exchange server.

The computer should be configured and tested for TCP/IP networking.

The Voicemail Pro server computer must be connected to the IP Office Control Unit directly or through a LAN switch.

If directly connected, changing the settings of the computer network card to match the IP Office control unit can resolve
some issues. This should be done according to the computer or network card manufacturer’s instructions. The options for
IP Office LAN ports are: · Al IP Office LAN ports are 10Mbps/100Mbps auto sensing.

If not directly connected, using any of the above settings must be supported and matched by the intervening network
equipment. · The computer must have a static IP address. · If the IP Office is acting as a DHCP server, it defaults to using 192.168.42.2 to 192.168.42.201 for DHCP clients.

This leaves 192.168.42.202 to 192.168.42.254 for devices that require fixed IP addresses.