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About Hosted PBX


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JW: Hi, I’m JW and I’m with Digitcom. And today, I’m going to talk to you about Hosted PBX. Specifically, Digitcom’s Hosted PBX. Digitcom’s been in business since 1991, and since that time we’ve sold thousands of phone systems to many, many organizations across Canada and even into the US. Over the last many years, we’ve noticed a trend of organizations moving from premise-based to the cloud. And although we sell both premised and cloud, we can vary when we sell hosted or cloud, and when we can sell premise.

Now, what I’m sitting in front of are Hosted PBX, if you will, Polycom phones that operate as Hosted PBX extensions. We’ve got the Polycom VVX 300; we’ve got the 500, this has a camera on it; VVX 400; and although we don’t sell it all that often any longer, I also have just for demonstration purposes Polycom 450. And then I’ve also got a soft client which I’ll show you here. So, I’ve got a soft client and I’ll use that as part of what I’m talking about.

Now, the neat thing about the cloud is – Well, on a premise-based solution, if you an organization, let’s say you had four offices: Toronto, Montreal, Chicago, and New York. If you had a premise-based system, in other words an NEC or Avaya or Cisco phone system, you’d have to connect those phone systems to allow for desk-to-desk-to-desk dialing. In the cloud, you don’t own the phone equipment; you own the phone set. You do not own the phone system. You could now have desk-to-desk-to-desk-to-desk dialing because these phone systems are connected back to the cloud, they are not connected to a cabinet that’s sitting inside your building. You don’t have to maintain the hardware. Digitcom does all the management and maintenance of the system.

So, if you want to change an extension number, you can change it yourself. We’ll give an admin portal or you can call us and we’ll change that for you. You don’t have to look after or worry about upgrades, management, maintenance or anything else with respect to the system. Digitcom looks after the phone system completely and 100 percent. That’s one of the benefits of going to the cloud. If a customer asks, “What is the benefit of going to the cloud?” I’d say the benefit of going to the cloud is that you don’t own the phone equipment. “What is the downside of going to the cloud?” You don’t own the phone equipment. So, it depends on which side of the fence you sit on. If you buy a premise-based system, you own it. And to some customers, that’s an advantage; and to other customers, that’s a disadvantage.

So, there are pros and cons. For example, the larger you get respectively, the phone system starts to get more and more expensive. So, on a small Hosted PBX with 5 handsets, you’re looking at a fairly inexpensive monthly investment. If you’ve got 500 handsets, that’s where premise-based starts to make more sense. But enough of the architecture. Let’s do some quick demos.

So, I’ve now got the Polycom VVX 300 and I’ve got my soft phone. So, my soft client is an extension on my Hosted PBX. I can be working from my home office. I can be on the road. I can even be on my cellphone. I can twin from my cell to my desk, and my desk to my cell with Hosted, and I can also look at this as my office extension. So, I can dial from here. I dial 9647-725-7696. Now, this is my soft client – notice I had to dial ‘9’ first – and I can dial from here. Let’s put it on speaker.

Automated voice message: Please press zero.

JW: And I can dial the extension number, 504, and this extension over here now rings. And this, by the way – I’m going to hang up because I’m getting some feedback – this extension here, Polycom VVX 400. I can transfer the calls from my Hosted Extension 1, Toronto, to my Hosted Extension 2, let’s say Montreal, to my Hosted Extension 3, 4 – I also have desk-to-desk video. So, there’s a Polycom handset. It’s called the VVX.

So, this is the VVX 500. There’s one larger model called the VVX 600. They both have video. And we also have video capability, both that are desktop level. So if you’re working on a PC for example, or if you’re working on your soft client. You can to desk-to-desk video from your handset, Polycom VVX 500, using this camera over here, to your cellphone, just running your thin client, your app on here, or from here to any other extension that also has video. So, it could be on a PC, soft client, Mac, et cetera, and you have desk-to-desk video.

You can create a hunt group. So, in a normal premise-based system, if you’ve got 20 users in a call center of five, you bought the phone system, if you want to add users in your call center from another location, it starts to become more complex. You’re going to buy a second phone system, you’ve got to connect them together, you’ve got to have your agents from Site 1 connect to your Site 2. In the Hosted PBX world, you can now log in extensions to a call center. Site 1, Site 2, Site 3, Site 4. All of these extensions can now log in to a single call center even though they’re differently located across the country, or for that matter, around the world.

One very important element of Hosted PBX is that you need a really good internet connection. And don’t underestimate that, because the quality of your connection is going to be based pretty much entirely on the quality of your network, internal LAN, and the quality of your data connection, and your internet circuit coming into your building or your home. I have other videos where we’re going to be talking about Hosted PBX, doing some screenshots and demos. This is just a basic introduction on the handsets and Hosted PBX in general. Feel free to watch some of our other videos.

Again, my name is JW. I’m with Digitcom, and thanks for watching.