Avaya IP Office Peripherals
Voice Mail Pro
Avaya IP Office VoiceMail Pro provides more advanced voice processing functionality for contact centers. It builds on the features and facilities offered by VoiceMail Lite and can be tailored to meet the individual needs of a business. Scaling from 2 to 30 simultaneous calls, VoiceMail Pro can handle the messaging requirements of small
or medium organization. When used with a network of IP Office sites, VoiceMail Pro’s centralized voice mail feature enables a central voice mail system to handle all sites’ messaging needs.
VoiceMail Pro allows for message handling for individuals or groups, providing information to callers, assisting the operator during periods of heavy call activity and more by including a powerful voice processing system and an easy to use graphical user interface – the ‘VoiceMail Pro Manager’. This application also allows VoiceMail Pro to dial back users, internally or externally, as soon as a voicemail message is left for them. It provides security, by prompting for a PIN code should a user wish to change their Forwarding or Follow Me number from an external telephone. The call flow can easily be customized, enabling customers to break out of a mailbox to speak to a receptionist or secretary.
Assisted Transfer allows transfer of a call to a destination, but allows the call to return to VoiceMail Pro automatically for other options should the called party be engaged, or not answer within a per-determined time.
Personal Numbering offers users the ability to remotely turn their voicemail on or off, set their email forwarding , edit their call forwarding and follow me numbers. Together these actions provide a comprehensive Personal Numbering service for the user who needs to remain in contact regardless of their physical location.